Operations Coordinator DLA Piper
Tracked and triaged ServiceNow support tickets across multiple workstreams, coordinated resolutions, developed knowledge resources, documented ticket handling, and used Power BI for reporting and resource planning.
- Location
- Brooklyn, United States
- Desired salary
- Unspecified
- Work preference
- Hybrid / Full Time, Contract
- Experience level
- Mid
About
Professional summaryI am an operations and support professional with 5+ years of experience across healthcare, education, legal, and corporate environments.
I specialize in workflow coordination, technical writing, data management, and resolving service tickets in fast-paced, cross-functional settings.
I have supported teams by improving documentation, creating SOPs, and building knowledge resources that helped increase efficiency and reduce repeat errors.
My background includes working with ServiceNow, Salesforce, Kronos, Oracle/PeopleSoft, Power BI, and other CRM, ERP, HRIS, and payroll systems.
I am comfortable handling multiple workstreams, supporting stakeholders, and maintaining accuracy, compliance, and operational continuity.
I value clear communication, process improvement, and dependable execution, and I enjoy helping teams work more efficiently through better systems and documentation.
Skills
26 capabilitiesExperience
Career historyFinancial Analyst FTI Consulting
Tracked invoice and system improvement workstreams, analyzed recurring issues, supported reporting to leadership, and developed process documentation to improve collaboration and reliability.
Payroll Clerk Maimonides Medical Center
Managed payroll operations tasks, resolved Kronos and Oracle/PeopleSoft tickets, processed personnel records, maintained compliance documentation, and updated employee records accurately.
Credentialing Specialist Freedom Care
Logged and resolved credentialing issues, communicated updates to field staff and stakeholders, maintained Salesforce records, and supported compliance and outreach goals.
Administrative Support Intern Willkie Farr & Gallagher
Provided administrative and client support, managed phone and email routing, reviewed financial and legal documents, and tracked client matter files for billing analytics.
Student IT Support Technologist Adelphi University - Faculty Center of Professional Excellence
Delivered customer support to faculty, managed communications and scheduling, developed instructional materials and video demonstrations, and helped resolve system-level issues.
Education
Learning historyWestern Governors University - Salt Lake City, Utah
Business Administration and Management, Business Administration and Management
Award for Academic Excellence.
Adelphi University - Garden City, New York
Business Administration and Management, Business Administration and Management
Dean's List; Leadership Certificate Program Award.
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