Felicia Amelia
Felicia Amelia

Operations & Administrative Professional

Open to offers · Member since 14 Jul 2026
Message
Location
Bali, Indonesia
Desired salary
Confidential
Work preference
Remote Only
Experience level
Mid

About

Professional summary

I am an operations and administrative professional with 8+ years of experience supporting remote teams through administrative coordination, documentation management, workflow improvement, and project operations.

I have built my career around creating organized, reliable systems that help teams work more efficiently. My background includes maintaining accurate digital records, managing databases, improving SOPs, and supporting cross-functional stakeholders across regional and international environments.

I am highly proficient in Google Workspace and comfortable working with tools such as Notion, HubSpot CRM, Microsoft Office, Dropbox, Slack, Zoom, Loom, Mural, Calendly, and Google Calendar. I enjoy using technology to simplify processes, improve visibility, and keep operations running smoothly.

In my recent roles, I supported multiple clients and teams across industries including banking, transportation, manufacturing, technology, finance, legal, consulting, sales, and hospitality. I have experience coordinating schedules, handling contracts, tracking payments, maintaining client records, and ensuring documentation quality and compliance.

I am especially proud of the process improvements I have delivered, including reducing operational errors through SOP implementation and building centralized documentation and client database systems used across departments. I value accuracy, consistency, and clear communication in every task I handle.

I am open to opportunities where I can contribute my operations, administration, and coordination skills to a team that values structure, efficiency, and dependable execution. I work well in remote environments and enjoy supporting teams that need strong backend operational support.

Skills

28 capabilities

Experience

Career history

Corporate Cross Function Manager (Operations & Administration) Precena Strategic Partners Asia Pacific

Supported day-to-day administrative and operational activities across remote regional teams while maintaining documentation, workflows, and cross-functional coordination. Developed and maintained centralized SOPs and documentation systems, managed support for 20+ clients, maintained financial documentation and reporting systems, coordinated training programs and logistics, and ensured accurate client records within CRM systems.

Account Management Executive Precena JAC Strategic Partners

Supported client operations, scheduling, project coordination, and backend processes for training and consulting services. Managed project timelines, contracts, and stakeholder coordination, maintained financial records and AR tracking, and assisted in marketing campaigns, webinars, and event execution.

Content & Digital Marketing Executive Royal Hospitality Management

Developed content for email and web to support customer engagement, executed email campaigns and digital marketing initiatives, and improved hotel listings across 7+ OTAs to enhance user experience and reduce bounce rate.

Education

Learning history

Airlangga University

Bachelor, International Relations

Bachelor of International Relations. Graduated in 2013.

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