I am a remote sales and customer service professional with experience in international call center operations. I specialize in consultative selling, customer support, and maintaining high-quality service standards in fast-paced environments.
I have worked with CRM platforms such as GoHighLevel, Lifeline, and CRS Oyo Rooms, and I am comfortable managing high call volumes while staying focused on conversion and customer satisfaction.
My background includes handling online payment validation, supporting hotel reservation sales, and training team members on systems and operational processes.
I have also contributed to inventory management, maintenance planning, and industrial operations, which strengthened my discipline, organization, and process-oriented mindset.
I am results-driven, adaptable, and comfortable working remotely with reliable connectivity. I value efficiency, compliance, and clear communication in every role I take on.
I am open to opportunities where I can continue growing in sales, customer service, and operational support while delivering measurable results.
Remote customer service and sales for international hotel reservations. Managed 30 to 60 calls per day, applied consultative selling techniques, processed and validated online payments, used CRM systems, and trained staff on systems and operational processes.
Generated leads through targeted outreach campaigns, collaborated with internal teams to tailor offers, and helped improve customer satisfaction in a remote environment.
Managed the AS400 system, controlled assets, and improved operational processes.
Planned maintenance activities, coordinated teams, and prepared performance reports.
Met production goals and maintained 100 percent quality standards in industrial operations.
Ingeniería Electromecánica, Electromechanical Engineering
Currently in the fourth year of the program.
Técnico General, Mecánica Automotriz
Technical training in automotive mechanics.
Bachillerato, Ciencias y Humanidades
High school diploma in sciences and humanities.
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