Human Resources Operations and Administrative Operations Professional

Served as the sole administrative assistant for a high-volume retail store supporting more than 80 year-round employees and approximately 125 employees during seasonal hiring. Acted as a primary contact for teammates, new hires, managers, and corporate HR partners.

Coordinated recruiting activities, reviewed applications, communicated with candidates, scheduled interviews, and arranged hiring and onboarding appointments. Managed individualized onboarding from offer communication through first-day setup, including Form I-9, E-Verify, benefits, policy review, HR system access, and employment paperwork.

Processed Workday HCM lifecycle transactions including promotions, transfers, pay changes, leaves of absence, and separations. Audited payroll, attendance, scheduling, and training records; prepared compliance and workforce reports; and provided first-level support for Workday, Legion, and Microsoft Authenticator issues through ServiceNow escalation when needed.

Coordinated employee meetings, recognition programs, events, vendors, and internal operational support. Maintained confidential records, supported audits, and was recognized as Storewide Employee of the Month.

Provided administrative support to engineering, surveying, project management, and district leadership teams across office and field-related operations. Coordinated competing priorities and maintained effective daily operational support.

Prepared and reviewed weekly payroll documentation and timesheets for more than 60 employees, investigated discrepancies, and submitted accurate records by required deadlines. Drafted, proofread, and maintained reports, spreadsheets, contracts, bid documentation, correspondence, and official records.

Maintained confidential personnel and departmental records in accordance with state procedures and records-management requirements. Coordinated districtwide meetings and Town Hall events, including scheduling, presentation materials, room setup, and leadership support.

Collaborated with supervisors and employees on administrative issues, managed office supply ordering, and supported daily departmental operations.

Provided executive-level administrative support to the Head Men's Basketball Coach and coaching staff in an NCAA Division I athletics program. Served as a liaison among athletics staff, university HR, compliance personnel, student-athletes, recruits, donors, and campus partners.

Managed complex calendars, meetings, travel, lodging, transportation, and recruiting visits for coaches and athletics personnel. Handled multi-line calls, professional correspondence, and daily communications with discretion and attention to detail.

Processed invoices, expense reports, purchasing documentation, and financial records while protecting confidential departmental and recruiting information. Coordinated banquets, basketball camps, recruiting events, and departmental functions serving hundreds of attendees, including vendor and event-day logistics.

Supported front-office operations for a busy outpatient mental health practice. Coordinated communication among patients, counselors, providers, and practice owners.

Scheduled appointments, managed more than 50 telephone calls daily, routed messages, and ensured accurate follow-up. Maintained confidential patient files and demographic information in accordance with HIPAA requirements.

Processed patient payments, verified insurance information, scanned identification documents, and assisted with office supplies and records management.