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Portuguese - Native or Bilingual Spanish - Intermediate English - Elementary

About Me

I am an Administration student at the University of Vigo with practical experience in administrative operations, customer service, claims handling, commercial support, and negotiation.

I have worked in office support and internal communications, contributing to day-to-day administrative tasks and helping teams stay organized and efficient.

My background also includes debt collection and customer contact, where I developed strong communication skills, attention to detail, and the ability to manage sensitive situations professionally.

In addition, I have experience as a telephone operator in the health plan sector, providing support through phone and chat, handling claims, and following up on medical authorizations.

I am currently based in Vigo and continuing my academic training while looking for opportunities where I can contribute my quick learning ability, adaptability, and service-oriented mindset.

I am especially interested in roles related to administration, customer support, and operational assistance, where I can keep growing professionally and add value from day one.

Skills

Customer ServiceNegotiationClaims ManagementAdministrationRecord keepingChat SupportDebt CollectionCommercial SupportOffice Support

Experience

Joven Aprendiz - Auxiliar Admistrativa @ Sulamerica
Jun 2021 - May 2023

Assisted with office tasks and supported the training team. Prepared internal communications and helped with corporate space decoration.

Teleoperadora de plan de Salúd @ Sulamerica
May 2023 - Sep 2024

Provided customer support by phone and chat, resolved questions about health plans, managed claims, and followed up on medical exam authorizations.

Education

Universidad de Vigo
2025

Grado, Administración de Empresas

Currently studying Business Administration.

Etec Irmã Agostina
2021 - 2022

Técnica, Administración

Technical training in Administration.

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