I am a detail-oriented Virtual Assistant and customer support professional with more than six years of experience in real estate support, lead qualification, cold calling, CRM management, administrative work, and client communication.
I have managed high-volume inbound and outbound calls, regularly engaging sellers, buyers, agents, and customers. I am experienced in qualifying leads, sharing relevant market information, scheduling appointments, and following up with prospects to build strong client relationships.
My real estate experience includes cold calling homeowners, appointment setting, transaction coordination support, targeted outreach, and maintaining organized CRM records. I am comfortable working with sales teams and helping improve lead response and engagement.
I also bring experience in customer service, technical support, sales support, debt management case communication, data entry, and quality assurance. As a team lead and case manager, I mentored colleagues and maintained a results-driven, client-focused approach.
I am skilled in using CRM systems, Launch Control, Microsoft Office, and Google Workspace. I am seeking a remote, growth-oriented role where I can apply my communication, organization, problem-solving, and teamwork skills.
Handled inbound and outbound calls, data entry, administrative tasks, and customer follow-ups for a project-based assignment.
Maintained accurate CRM records and ensured customer inquiries were addressed and resolved in a timely manner.
Managed daily client communication through calls, emails, and SMS using Launch Control. Handled more than 50 inbound and outbound calls per day with sellers, buyers, and agents to qualify leads, share market information, and schedule appointments.
Performed lead follow-ups and nurtured client relationships, contributing to an approximately 30% improvement in response rates. Supported targeted outreach campaigns and maintained organized, accurate CRM records.
Conducted cold-calling outreach to homeowners interested in selling their properties and supported lead-generation activities for the real estate team.
Performed administrative tasks and assisted the team lead with quality assurance activities for staff, helping maintain service and process standards.
Led and mentored a team of more than five case managers, fostering a collaborative and results-driven working environment.
Called clients regularly to provide updates regarding debt management cases, answered questions, and supported improved client satisfaction through consistent communication.
Provided sales assistance and customer support for HP products, helping customers with product-related questions and purchase needs.
Resolved technical and billing issues while maintaining a professional customer experience and timely issue resolution.
Delivered customer service and technical support for telecom clients through customer interactions and issue troubleshooting.
Worked to achieve high first-call resolution rates by addressing customer concerns accurately and efficiently.
Senior High School, Science, Technology, Engineering and Mathematics
Completed Senior High School studies in the Science, Technology, Engineering and Mathematics strand.
Undergraduate, Industrial Engineering
Undertook undergraduate studies in Industrial Engineering.
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