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English - Fluent Filipino - Native or Bilingual

About Me

I am a detail-oriented virtual assistant with over 6 years of experience in lead qualification, cold calling, CRM management, and client support.

I have worked in fast-paced environments where I handled high-volume inbound and outbound calls, followed up with leads, and helped maintain strong relationships with sellers, buyers, and agents.

My background includes supporting real estate operations, administrative tasks, appointment setting, transaction coordination, and outreach campaigns that improved response rates.

I also have experience leading and mentoring teams, coordinating client updates, and helping ensure smooth case or account handling through organized communication and record keeping.

I am comfortable working with CRM systems, office productivity tools, and customer support workflows, and I value accuracy, professionalism, and efficiency in every task I take on.

I am looking to contribute my communication, problem-solving, and teamwork skills to a growth-oriented company where I can continue building value in client-facing and support roles.

Skills

Problem SolvingCustomer ServiceTime ManagementOrganizational SkillsAttention To DetailTeam LeadershipTechnical SupportCritical ThinkingCold CallingData EntrySales SupportAppointment SettingLead QualificationCRM ManagementCorporate CommunicationsBilling Support

Tech Stack & Tools

Marketing and Sales Tools

Experience

Virtual Assistant / Lead Qualification Specialist @ The Rogue Wave Corporation
Apr 2024 - Jan 2026

Managed daily communication via calls, emails, and SMS using Launch Control. Handled 50+ inbound and outbound calls daily to qualify leads, share market information, and schedule appointments. Performed lead follow-ups, nurtured client relationships, and supported targeted outreach campaigns while maintaining organized CRM records.

Administrative Support / Cold Caller @ REMAX Homes Midwest - Omaha, NE, USA
Jun 2022 - Feb 2024

Conducted cold calling to homeowners interested in selling their property. Performed administrative tasks and assisted the team lead with QA for staff.

Admin & Support (Project Based) @ United Call Centers - UK
Not specified

Handled inbound and outbound calls, data entry, admin tasks, and customer follow-ups. Maintained accurate records in CRM and ensured timely resolution of inquiries.

Team Lead & Case Manager @ Summit Law Partners LLC
Not specified

Led and mentored a team of 5+ case managers and fostered a results-driven environment. Called clients regularly to provide updates on debt management cases and improved client satisfaction.

Sales Advisor / Customer Service Representative @ Concentrix PH
Mar 2021 - Mar 2022

Provided sales and customer support for HP products, resolving technical and billing issues.

Senior Agent Customer Support @ IQOR Philippines
Jan 2019 - Apr 2019

Delivered customer service and technical support for telecom clients and achieved high first-call resolution rates.

Education

Emilio Aguinaldo College Cavite
Not specified

Senior High School, Science, Technology, Engineering and Mathematics

AMA University
Not specified

Undergraduate, Industrial Engineering

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