I am a Human Resources and Customer Service professional with more than 8 years of experience supporting employees, managers, and business operations. I have built my career around solving complex situations, improving workplace processes, and maintaining strong communication and relationships across teams.
I have led HR functions such as talent acquisition, onboarding, offboarding, employee relations, benefits administration, payroll support, compliance, and performance tracking. I am comfortable working in fast-paced environments where accuracy, confidentiality, and service quality are essential.
Throughout my experience, I have managed employee lifecycles, supported labor conflict resolution, and helped improve operational efficiency through better controls, reporting, and process standardization. I also have experience coaching teams, training new employees, and supporting leadership with data and KPIs.
My background includes both HR and customer-facing roles, which has strengthened my ability to communicate clearly, handle sensitive issues professionally, and deliver a positive experience for employees and stakeholders. I have worked with U.S. benefits processes, Mexican labor compliance, and HRIS/payroll-related improvements.
I am especially motivated by roles where I can combine people management, service orientation, and process improvement. I enjoy building structure, supporting teams, and contributing to a healthy organizational culture.
I am open to opportunities where I can continue growing in HR leadership, employee relations, benefits, and operational support. I bring a hands-on approach, strong ownership, and a commitment to helping organizations and people succeed.
Head the HR department and mentor the HR Generalist. Design and execute talent acquisition, onboarding, retention, and career development frameworks. Oversee personnel administration, pre-payroll validation, labor conflict management, internal communication, workplace culture, executive KPIs, and process optimization.
Managed the employee lifecycle for 200+ staff with high documentation accuracy. Standardized onboarding and offboarding, reduced time to productivity, conducted HR audits, supported HRIS and payroll upgrades, coached direct reports, and created weekly HR reports.
Managed FMLA and timekeeping for U.S. sites, supported benefits and HR inquiries, handled 401k and insurance topics, resolved provider and employee conflicts, and processed onboarding and offboarding.
Responded to benefits and HR inquiries via CRM and phone, handled high monthly volumes, specialized in 401k and medical elections, and supported onboarding and offboarding processes.
Performed full-cycle recruitment, implemented coaching sessions, trained new joiners, managed customer service and sales activities, and prepared weekly and biweekly sales reports.
Sold travel-related services including hotels, cars, flights, cruises, and tours. Advised customers on tourist services and consistently exceeded sales goals.
Ensured compliance with labor, legal, and regulatory requirements. Recruited, interviewed, hired, trained, and evaluated staff. Managed HR workflow, handled discipline and terminations, and collaborated on talent strategy and development initiatives.
Bachelor's Degree, Business Administration
Studied business administration in Mexico City.
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