I am an administrative and customer service professional with experience managing commercial, accounting, reception, and operational processes. I contribute responsibility, commitment, organization, and a solution-oriented mindset to daily work.
I have managed invoicing, collections, supplier payments, cash control, account reconciliation, current accounts, and supporting commercial documentation. I am comfortable following processes accurately and maintaining reliable administrative records.
I have experience in customer-facing roles across retail, hospitality, healthcare, and publishing environments. I provide in-person and telephone assistance, handle inquiries, coordinate appointments and reservations, and strive to create a positive service experience.
I have also administered business operations involving purchasing, production, sales, post-sales, inventory, pricing, cost tracking, and supplier negotiations. I collaborate effectively with sales, logistics, administration, maintenance, and housekeeping teams.
I am seeking to grow within an organization where I can apply my administrative, commercial, and customer service experience. My goal is to join a results-oriented team focused on operational excellence and continuous improvement.
Provided personalized customer service at the youth literature stand during the Book Fair. Advised visitors on the catalog, new releases, and title availability.
Handled cash operations, processed payments through multiple methods, completed daily cash closing and reconciliation, and replenished stock in real time during high-volume events. Organized product displays according to the publisher's commercial criteria.
Managed the business end-to-end, including purchasing, production, commercialization, and after-sales activities. Coordinated suppliers and negotiated purchasing conditions for supplies and raw materials.
Controlled income and expenses, tracked costs, set prices, analyzed profitability by product, and planned orders, delivery deadlines, and stock levels. Built customer loyalty through personalized service and recurring sales generation.
Received and admitted patients while ensuring attentive service. Coordinated the professional schedule to optimize appointment allocation and reduce waiting times.
Managed healthcare service authorizations with social security and prepaid health providers, following each request through approval. Handled telephone inquiries, organized administrative documents, and managed petty cash and periodic reconciliations.
Analyzed and followed up on customer accounts, monitoring balances, account status, and commercial behavior. Entered and controlled orders in the management system, verifying commercial conditions and delivery deadlines.
Recorded incoming bibliographic materials and updated internal databases. Prepared commercial reports, sales rankings, and management information, coordinating with sales, logistics, and administration to ensure operational traceability.
Managed the full administrative and accounting cycle, including treasury, collections, invoicing, and supplier payments. Performed daily cash control, movement reconciliations, and cash remittances.
Followed up on customer and supplier current accounts, managed claims and balance regularization, and organized supporting documentation for commercial operations.
Provided in-person and telephone assistance, informing guests about services, rates, and availability. Managed reservations and coordinated guest check-in and check-out.
Administered invoicing and payment registration. Supported the operational organization of the complex by coordinating with maintenance and housekeeping to maintain service quality.
Perito Auxiliar en Sistemas Administrativos, Administrative Systems
Completed secondary-level technical training as an Assistant Expert in Administrative Systems.
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