I am a dynamic and resilient professional with experience in workforce planning, stakeholder management, and operational optimization across international environments.
I have built my career around balancing business needs with individual development goals, with a strong focus on resource allocation, performance monitoring, and process improvement.
In my current role as a Resource and Project Coordinator, I manage cross-functional resource allocation, monitor timelines and capacity, and provide actionable insights that improve operational efficiency.
I have also led initiatives to improve visibility into workforce planning, supported onboarding and performance management processes, and helped teams work more effectively through strategic resource deployment.
My background includes experience in contact center workforce planning, quality coordination, logistics, and operations, where I consistently worked to improve service levels, utilization, and delivery outcomes.
I bring strong communication skills, high emotional intelligence, and a proactive problem-solving mindset, and I am comfortable working closely with senior leadership in fast-paced, high-pressure settings.
Managed cross-functional resource allocation to optimize project staffing and align workforce planning with business priorities. Monitored project timelines, resource capacity, and risks, and led initiatives to improve visibility into workforce planning and operational efficiency. Developed onboarding materials and supported performance management processes within a resource management framework.
Supervised workforce planning and optimized resource allocation to ensure efficient coverage and high service levels in contact center operations. Monitored and evaluated agent performance, identified staffing gaps, and implemented resourcing solutions to maintain service quality and compliance. Designed strategies to improve workforce utilization and KPIs across multiple teams.
Coordinated and optimized resource scheduling and availability to ensure timely project and operational delivery. Managed inventory and staffing levels, addressed shortages and surpluses, and maintained strong relationships with suppliers and service providers.
Master’s Degree (MSc), Human Resources
Expected completion in 2026.
Bachelor of Arts (B.A.), Pedagogy
Completed in June 2023.
Bachelor of Arts (B.A.), Psychology
Completed in June 2017.
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.
