I am a systems support and IT infrastructure professional with over 13 years of experience supporting enterprise environments, desktop users, and server operations.
My background includes systems support, patch management, application packaging, software distribution, and endpoint administration across on-premises and Azure-hosted environments.
I have worked extensively with SCCM, WSUS, ServiceNow, VCenter, and Automox to manage updates, deployments, collections, and compliance activities.
I am comfortable handling first-level and advanced support for operating systems, Outlook, printers, antivirus tools, and other business applications while maintaining strong customer service standards.
Throughout my career, I have supported clients in fast-paced environments, resolved escalations, coordinated with vendors, and helped maintain stable and secure IT operations.
I am now looking for opportunities where I can continue contributing my experience in systems support, infrastructure operations, and endpoint management.
Support VM servers hosted on-premises using SCCM, Azure, and Automox. Handle patch management, application packaging, software deployments, SUG creation, vulnerability remediation, compliance management, and VCenter operations. Raise ServiceNow change and RITM tickets, troubleshoot SCCM client and deployment issues, analyze logs, and support Windows Server environments.
Managed patching and software distribution using SCCM and WSUS for client environments. Created collections and packages, supported client installation issues, coordinated with hardware vendors, monitored antivirus deployments, and maintained hardware and software inventory.
Provided customer support for Bajaj Auto, including PC assembly, software and antivirus installation, OS setup, Outlook configuration, Active Directory and user group management, hardware and network troubleshooting, and Remedy ITSM ticket handling.
Worked in customer support for Bajaj Auto, supporting desktop and infrastructure-related issues.
Supported multiple clients including Thermax Ltd., Crompton Greaves Management Development Center, and DSP BlackRock Investment Managers in customer care and IT support activities.
Provided customer support for Bajaj Auto, assisting with IT and desktop support tasks.
M.C.M, Computer Management
Master's degree completed at Pune University.
B.A., Arts
Bachelor's degree completed at Pune University.
H.S.C
Higher secondary education completed under Pune Board.
S.S.C
Secondary school education completed under Pune Board.
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