I am an administrative assistant oriented toward customer service, with experience supporting administrative and operational tasks in hospitality, healthcare, and corporate environments.
I have handled email and phone communication, customer follow-up, data entry, record keeping, and administrative control with a strong focus on accuracy and service quality.
I am comfortable working with CRM and hotel management systems, and I use digital tools to help teams stay organized and maintain efficient workflows.
My background includes supporting internal departments such as HR, Sales, and Events, as well as assisting with documentation, reports, agendas, and interdepartmental coordination.
I also have experience in remote monitoring and operational reporting, which strengthened my attention to detail, discretion, multitasking, and time management.
I am a responsible, organized, and service-driven professional who enjoys helping teams and clients through clear communication and reliable administrative support.
Supported policy service processes to assist operations, used Microsoft Office tools to improve productivity, guided internal teams on service procedures, maintained operational documentation and best practices, and communicated effectively in English for internal collaboration and support.
Monitored patients continuously following operational protocols, communicated with multidisciplinary teams, prepared daily reports and detailed documentation, and handled sensitive information with discretion.
Provided administrative support to Human Resources, Sales, and Events, assisted with client communication, agenda coordination and follow-up, prepared reports and databases, used Salesforce, OnQ, Delphi and Monolith, and coordinated internal processes across departments.
Managed reservations, guest requests and inquiries, provided customer service and hospitality support, used Opera PMS for information updates and control, and supported daily hotel operations and guest satisfaction initiatives.
Bachillerato, Administración Hotelera
Completed a bachelor's degree in hotel administration in Costa Rica.
Certificado Internacional, Gestión Hotelera
International certificate in hotel management.
Diplomado, Culinario Hotelero
Diploma focused on hotel culinary training.
Certificado, Inglés conversacional Nivel 6
Conversational English certification, level 6.
Certificación, Manipulación de alimentos
Food handling certification.
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.
Alexandra Carrillo Professional Virtual Assistant and Key Account Manager 
Daniela Robles García Senior Executive Assistant | Office Manager 
Daniela Nahir Bernardette Lopez Gogoneche Logistics Administrative Assistant 
Maria Aquino Customer Service and Administrative Support Specialist 
Agustina Atamañuk Administrative and Customer Service Professional 
Anny Mendoza Administrative Assistant | Executive Support | Virtual Assistant 
FALAK SHER Administrative Assistant 
Luis Marroquín Data Entry & Records Management Specialist 
