I am an operations and delivery leader with twelve years of experience building repeatable, measurable operating models across global and multi-country environments.
Most recently, I led HR Operations at Citi, where I managed a 30-person team through five direct-report managers and supported 55,000 employees across 33 countries. I worked across specialist functions, owned end-to-end service delivery, and served as a trusted advisor to senior executives.
I specialize in operating-model design, cross-functional program delivery, and executive stakeholder management. A recurring theme in my work has been taking complex, fragmented processes and turning them into scalable systems with clear KPIs, delivery cadence, and quality standards.
I have led major transformation efforts, including delivering approximately 600 hires in under three months to meet a legislative deadline and standardizing one operating model across five Latin American markets. I also rebuilt a global program covering 230,000 employees and secured Operating Committee approval to execute.
Earlier in my career, I founded and led an executive search firm, which gave me full P&L ownership and deep exposure to client service, talent strategy, and business development. I also held marketing leadership responsibilities, including national marketing P&L ownership and category management.
I am fluent in English, Portuguese, and Spanish, and I am available for globally remote roles. I bring a structured, hands-on leadership style and enjoy building teams, processes, and operating rhythms that create consistency and scale.
Led a 30-person team through five direct-report managers, supporting 55,000 employees across 33 countries in the bank’s global Operations division.
Owned end-to-end service delivery and acted as the escalation and coordination layer between the business and eight specialist functions. Managed annual performance, succession, and compensation cycles across supported markets and served as a trusted advisor to senior leadership.
Owned a global program covering 230,000 employees end to end, from strategy through Operating Committee approval.
Aligned regional programme leads across five regions under shared global objectives and centralized the global attraction budget.
Codified the operating model proven in Mexico into a regional standard across Brazil, Argentina, Colombia, Costa Rica, and Chile.
Led around 30 managers and senior specialists and delivered more than 1,500 specialized technical mandates in 2023 within scope and timeline. Owned all technology delivery for the Citi/Banamex divestiture under heightened regulatory scrutiny.
Scaled the function from 5 to 30 in under a year after Mexico’s outsourcing reform and restructured delivery into cells.
Coached the five original members into management roles while the structure was still being built. Built a KPI-driven operating model covering more than 1,000 complex mandates annually and improved female hiring across Technology & Digital.
Founded and ran an executive search firm serving Kellogg, Essity, AB InBev, Coca-Cola, and Latin American private equity funds, with full P&L ownership.
Redesigned Kellogg’s Latin American hiring process using a custom case-study methodology and launched a Young Talent Program for AB InBev.
Owned the national marketing P&L and served as Category Manager for Tires at Walmart Mexico.
Led marketing initiatives at the national level and was named one of Mexico’s Top 50 Marketers.
Bachelor of Arts, Advertising and Public Relations
Bachelor’s degree in Advertising and Public Relations.
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.
