Alichia Rowan
Alichia Rowan

Customer Service and Hospitality Professional

Open to offers · Member since 27 Jul 2026
Message
Location
St. Louis, United States
Desired salary
Unspecified
Work preference
Hybrid / Full Time
Experience level
Mid

About

Professional summary

I am a customer service and hospitality professional with experience across hotel operations, housekeeping, laundry services, retail supervision, and call center support.

I have worked in fast-paced environments where I handled guest needs, maintained clean and organized spaces, and supported daily operations with attention to detail and reliability.

My background includes housekeeping, laundry processing, front-line customer assistance, store management, cashiering, and transportation coordination support.

I am comfortable working both independently and as part of a team, and I have experience balancing service quality with efficiency and professionalism.

I also bring strong communication skills from remote customer service and shift supervision roles, where I helped resolve issues, schedule services, and support customers with care.

I am open to new opportunities where I can continue using my experience in service, operations, and support-focused roles.

Skills

5 capabilities

Experience

Career history

Lobby Attendant, Laundry Attendant HOTEL SAINT LOUIS

I restocked supplies, cleaned common areas, emptied trash cans, and supported guest needs.

I also handled laundry duties, including collecting linens and operating washers, dryers, and pressing machines.

My role required attention to cleanliness, organization, and responsive guest service in a hospitality setting.

Housekeeper/Laundry Assistant Marriott International

I cleaned guest rooms and prepared them for new check-ins.

I performed mopping, sweeping, vacuuming, and laundry duties including washing, drying, and folding linens.

This role strengthened my housekeeping skills and my ability to maintain high cleanliness standards.

Parking Attendant Saint Louis Parking

I worked as a parking attendant supporting parking operations in St. Louis.

The resume does not provide additional details about this role.

I likely assisted with customer-facing parking services and daily operational support.

Call Center Customer Service Representative (Remote) Modivcare

I assisted customers with questions and issues related to transportation appointments.

I scheduled reservation rides and provided on-site floor support when needed.

This role required strong communication, problem-solving, and customer service skills in a remote environment.

Assistant Store Manager Family Dollar

I opened and closed the store, managed the safe box, filled registers, and assisted customers with their needs.

I also worked as a cashier and supported daily store operations.

This position gave me experience in retail leadership, cash handling, and store management.

Cashier/Customer Service Goodwill Industries

I assisted customers with clothing, donations, and checkout.

I provided customer service in a retail environment and helped ensure smooth transactions.

This role strengthened my cashiering and customer support experience.

Shift Supervisor Modivcare-Saint Louis County

I assisted with calls, helped assign drivers for patient transportation, and supported appointment scheduling.

I supervised shift activities and helped coordinate transportation services for patients traveling to and from doctor appointments.

This role developed my leadership, coordination, and customer support abilities.

Food Service Worker Barns Jewish Hospital

I prepared food for residents and patients and checked food temperatures.

I also handled dishwashing, sweeping, mopping, and stocking equipment.

This role gave me experience in food service, sanitation, and hospital support operations.

Education

Learning history

Jennings High School

High school diploma or GED, General Studies

Completed general studies and earned a high school diploma or GED.

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