I am an Administrative Services Technician specialized in optimizing workflows, CRM management, and operational process automation using digital tools and artificial intelligence.
I have experience cleaning and structuring databases, tracking clients, managing digital records, and resolving administrative bottlenecks. I focus on improving data accuracy, response times, and the reliability of day-to-day operations.
I use tools such as HubSpot CRM, advanced spreadsheets, Google Drive, Google Workspace, and Google Cloud Generative AI to organize information and automate repetitive tasks.
In commercial and healthcare environments, I have supported billing, document auditing, customer records, appointment management, and confidential data digitization under strict quality standards.
I am recognized for my attention to detail, structured communication, commercial writing, and ability to turn complex information into organized, actionable workflows.
I am continuing to develop my knowledge in AI-integrated data analysis and project management to deliver efficient administrative and process-improvement support.
Designed and implemented a CRM database cleaning and deduplication process, correcting errors and helping reactivate 15% of inactive contacts.
Structured daily customer records and consolidated spreadsheet reports, maintaining 100% accuracy in contact data and commercial-area metrics. Organized the cloud-based digital filing system for the remote team, reducing document and support-report retrieval time.
Managed billing, payment-support verification, and document auditing, contributing to daily cash closures with zero financial inconsistencies.
Coordinated and optimized the digital medical appointment calendar through structured email communications and internal tools, improving rescheduling workflows. Digitized and indexed sensitive medical records and demographic data under strict medical confidentiality protocols.
Technical Degree, Administrative Services
Technical education in Administrative Services.
Certificate, Google Cloud Generative AI
Certification in Google Cloud Generative AI.
Certificate, HubSpot Sales Software
HubSpot Sales Software Certified.
Professional Certificate, Google Project Management
Google Project Management Professional Certificate.
Certificate, Data Analysis with Integrated AI
Course in progress.
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.
