Virtual Assistant and Administrative Process Support Specialist

Designed and implemented a CRM database cleansing process, removing duplicate records and correcting errors. This work helped reactivate 15% of inactive contacts.

Structured daily customer registration and consolidated spreadsheet reports, maintaining complete accuracy in contact data and commercial metrics. Organized the cloud-based digital filing system for a remote team, reducing time spent searching for supporting documentation and sales reports.

Managed billing, payment-support verification, and document audits, contributing to daily cash closings with zero financial inconsistencies. Provided administrative support and control for back-office operations.

Coordinated and optimized the digital medical schedule through structured email communications and internal tools, improving rescheduling workflows. Digitized clinical records and sensitive demographic data in internal software while following strict medical confidentiality protocols.

Technical education in administrative services.

Certification in Google Cloud Generative AI.

Certification in HubSpot Sales Software.

Certification in Google Project Management.

Course in progress.