Shift Manager

Served customers in a high-volume quick-service restaurant in Nanaimo, British Columbia. Took orders, processed payments through the cash register, served food at the counter, and maintained customer service standards.

Prepared and cooked food products following approved procedures, replenished serving supplies, received and stored stock, and maintained kitchen equipment. Cleaned dining and kitchen areas, including tables, trays, and floors, and was recognized twice as Employee of the Month.

Managed daily restaurant shifts by organizing operations, monitoring food preparation, maintaining cleanliness, ensuring food safety, and supporting customer satisfaction. Handled customer orders, cashiering, payment processing, cooking, food assembly, and dispatch.

Managed inventory, received stocks, prepared monthly inventory and sales reports, supported payroll processing, and motivated staff. Trained employees on food safety and proper handling procedures.

Supported daily restaurant operations, including shift planning, inventory monitoring, staff scheduling, food preparation monitoring, cleanliness, and food safety compliance.

Assisted with payroll summaries, monthly inventory and sales reports, customer issue handling, cashiering, waitstaff duties, and payment collection. Trained team members on food safety practices.

Prepared food, event setups, and dining utensils, plates, and glasses for banquet functions. Supported kitchen and waiter duties for resort events.

Maintained cleanliness and safety in work areas, handled customer concerns efficiently, and performed cleaning and dishwashing tasks. Received the Best HRM Professional Trainee award.

Reviewed and checked client documents for accuracy and completeness. Verified client insurance information and processed corrected client name records.

Performed data entry and data analysis tasks while maintaining accuracy in client documentation and records.

Provided customer service and technical support by assisting clients with technical concerns, account questions, billing issues, promotions, and subscription options.

Resolved customer concerns professionally and delivered service support focused on client satisfaction.

Handled customer complaints, account and billing concerns, technical issues, and inquiries related to promotions and subscriptions.

Provided customer support and issue resolution while maintaining excellent customer service standards.

Supported hotel food service and event operations through food preparation, banquet setup, and preparation of utensils, plates, and glasses for weddings, birthdays, and meetings.

Performed waiter, kitchen, housekeeping, cleaning, and dishwashing duties while maintaining cleanliness and safety standards.

Provided customer service in a fast-food environment and handled customer concerns to support customer satisfaction.

Maintained food safety standards and cleaned dining tables and chairs to ensure a clean service area.

During covid pandemic days since everything is closed, all establishment were closed. I did some side hustle which is the real estate. Sold 4 units in 6months time

Completed a Bachelor of Science in Hotel and Restaurant Management. Awarded Best HRM Professional Trainee.