Spanish Bilingual Customer Service Representative

Supported a Spanish bilingual BPO operation serving a U.S.-based logistics company and its clients. Monitored more than 20 daily shipments through logistics management systems, updated records, tracked pending actions, and maintained accurate status information.

Communicated with customers, carriers, and drivers to confirm information, provide updates, and resolve time-sensitive operational issues. Reviewed Bills of Lading and shipping documentation, escalated delays and incidents when needed, and maintained follow-up through case resolution.

Coordinate client requests, priorities, deliverables, approvals, and next steps across multiple remote projects. Maintain calendars, digital files, trackers, and follow-up systems to keep information organized and projects progressing.

Manage Instagram community accounts by responding to messages and comments with clear and respectful communication. Prepare reports and control records in Excel and Google Sheets, monitor progress, and coordinate vendors, budgets, purchase orders, payments, and related documentation.

Implemented a legal documentation database that reduced search time by 30% and improved team efficiency by 25%. Digitized and organized confidential corporate files while maintaining document integrity, version control, structured access, and traceability.

Managed quotations, purchases, vendors, payments, expense reports, cost control, and Excel-based records. Prepared reports, presentations, documents, and corporate communications with accuracy, consistency, and deadline discipline.

Bachelor's Degree in Business Administration.

Industrial Design coursework.