Inside Sales Manager

Led the end-to-end commercial process, managing prospects, opportunities, and order scheduling under the Configure To Order (CTO) model. Managed CRM lead and opportunity flows to improve follow-up and sales pipeline efficiency.

Managed renewals and new subscriptions for strategic partners including Cisco, ESET, Fortinet, and Meraki. Coordinated sales, logistics, and finance teams to ensure delivery compliance, commercial agreement execution, and customer satisfaction.

Monitored sales metrics and performance reports to identify growth opportunities. Supported digital sales campaigns through response follow-up and customer communications, while also tracking import processes to ensure timely order execution.

Provided specialized consultative sales advice for electronic products and financial services, contributing to increased sales performance. Delivered technical guidance to help customers select suitable products and services.

Operated POS and Retail Interact billing systems to ensure accurate and efficient transactions. Supervised team sales objectives and maintained high standards of customer service as Acting Store Manager.

Managed the integrity, organization, and administration of legal and accounting documents. Maintained accurate records while demonstrating organization, confidentiality, and professional ethics.

Supported administrative processes related to documentation control, contributing to reliable handling of financial and legal files.

Drove sales in a dynamic retail environment by providing customer-focused product advice and service. Maintained high service standards and supported customers throughout the purchasing process.

Resolved discrepancies in commercial procedures and contributed to smooth store operations through effective communication and problem solving.

Undergraduate candidate in Letters and Languages.

Secondary-level professional education in accounting and public accounting.