I am an Administrative Assistant and Human Talent Management Technologist with extensive experience in administrative processes, customer service, operational support, and document management.
I have supported administrative, financial, commercial, and production teams in both on-site and remote environments. My experience includes electronic invoicing, quotations, purchase order follow-up, inventory control, customer communication, and logistics coordination.
I am proficient in SAP, Siigo, Microsoft Office, Google Workspace, CRM systems, databases, and electronic invoicing processes. I am comfortable managing records, preparing reports, updating information, and ensuring document compliance.
Throughout my career, I have handled high-volume customer service interactions through phone, email, chat, and digital channels. I focus on clear communication, timely follow-up, and effective resolution of customer requests.
I also have entrepreneurial and leadership experience as a founder and commercial director, managing purchasing, sales, production coordination, inventory, quality control, and post-sales service.
I am organized, autonomous, detail-oriented, and capable of managing multiple operational and administrative processes efficiently.
Prepared electronic invoices in Siigo in compliance with DIAN regulations. Created quotations and followed up with customers through purchase order issuance.
Provided customer service through phone, email, and corporate WhatsApp. Coordinated equipment collection and delivery logistics, controlled inventory and documentation, supported the finance area, and monitored SG-SST document requirements for technical personnel.
Managed the business end to end, including purchasing, inventory control, order tracking, production-process coordination, and product quality control.
Led digital sales and customer service through social media channels, providing advice, follow-up, and post-sales support. Prepared quotations, coordinated deliveries, and organized commercial and administrative processes to meet delivery deadlines.
Provided chat-based customer service for Vodafone Spain users. Addressed inquiries and claims related to billing processes and telecommunications services.
Registered and followed up on cases to ensure timely responses and compliance with quality standards. Handled written communication and resolved requests in a high-volume service environment.
Recorded and controlled production information using SAP and BCPS. Monitored inventory and material movements to maintain accurate operational records.
Prepared and consolidated daily and monthly reports for operational indicator analysis. Updated databases and supported document control activities within the production area.
Coordinated the operations team and distributed workloads to ensure delivery deadlines were met. Supervised administrative workflows and transcription quality-control processes.
Tracked operational objectives and supported the organization of internal processes. Managed documentation and coordinated administrative activities required for day-to-day operations.
Provided telephone support to Aportes en Línea platform users, guiding them through social security procedures. Assisted with payment PIN generation and portal usage.
Managed inquiries and resolved customer requests with clear and timely communication. Recorded information and followed established operational procedures.
Technologist, Human Talent Management
Technologist degree in Human Talent Management.
High School Diploma, Academic Studies
Academic high school education.
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