Senior Executive Assistant | Office Manager

Co-founded an audio, video, and lighting equipment rental company and contributed to its initial development and investment activities.

Coordinate event logistics, equipment setup and breakdown, client support, and follow-up. Create and manage social media profiles to improve the company’s visibility and outreach.

Provided direct executive support to the Country Manager Mexico and acted as a liaison with Finance, Sales, and Human Resources. Managed daily office operations, executive expenses, travel arrangements, and corporate documentation.

Coordinated national and international travel, annual conventions, management meetings, and company celebrations. Supported HR attendance and incident processes, trained staff on internal systems, and contributed to social media and website development initiatives.

Supported Human Resources recruitment activities through resume screening, English interviews, interview scheduling, and candidate follow-up. Conducted market research to support the implementation of an educational platform.

Managed online course schedules, logistics, and follow-up; translated documents and presentations between English and Spanish; and prepared executive presentations and Excel reports. Delivered a remote work professional certificate course and worked using Agile Scrum practices.

Managed administrative activities for private and executive culinary events, including event quotations, menu costing, recipe standardization, inventory, and expense tracking.

Developed supplier relationships, negotiated product quality and branding requirements, conducted client prospecting and follow-up, and led advertising and marketing initiatives.

Provided high-quality bilingual phone support to American Express cardholders across Latin America, the United States, and the Caribbean, primarily in English.

Advised customers on payments, balances, and transactions, resolved service inquiries, and assisted with flight and hotel reservations.

Managed the calendar of a General Director and coordinated travel arrangements, including flights, hotel reservations, and related logistics.

Controlled team and director expenses, tracked reimbursements, maintained departmental logs, and organized document filing and records.

Provided administrative support to contractors, suppliers, and the Construction Director. Managed construction documentation, including blueprints, specifications, risk analyses, and periodic reports.

Translated correspondence and monthly reports between Spanish and English, maintained inventories, arranged meetings and travel, managed petty cash, and handled general office administration.

Bachelor's degree in Psychology.