Customer Service Representative and Call Support

Customer service professional with high-volume call center experience handling 50+ customer interactions per day, resolving billing concerns, technical issues, and account inquiries. Experienced in CRM/case documentation, data entry, customer issue escalation, active listening, de-escalation, and solution-focused support. Strong written and verbal communicator with Microsoft Office skills, attention to detail, and a calm, professional approach to high-stress customer interactions. Authorized to work in the U.S. for any employer.