I am a proactive and detail-oriented Customer Service and Administrative Support Specialist with experience across commercial banking, corporate administration, recruitment, retail, and event production.
I provide personalized customer service, manage administrative processes, prepare operational reports, and support internal systems and web applications. My background includes account opening processes, corporate transactions, POS terminal setup, payroll support, and executive documentation.
I am highly organized and skilled in coordinating schedules, logistics, staff activities, and day-to-day operational workflows. I focus on process optimization, accountability, effective communication, and practical problem-solving.
I have also supported recruitment and selection activities, including candidate screening and onboarding, as well as event coordination for scientific and media production environments.
I am a native Spanish speaker with advanced English proficiency and intermediate Portuguese. I am currently pursuing a Bachelor's Degree in Business Administration and continue developing my professional skills in leadership, sales, and operational support.
Delivered personalized advisory and customer service within a commercial banking environment. Supported customers with account openings, POS terminal setup, and corporate transactions.
Provided technical and administrative support for internal systems and web applications while ensuring effective service delivery and operational follow-up.
Prepared daily operational and performance tracking reports using Excel. Managed payroll-related processes and key administrative documentation.
Drafted financial and management reports for executive leadership, supporting informed operational oversight and decision-making.
Supported recruitment and selection workflows, including candidate screening and onboarding activities. Assisted with administrative tasks for management and talent acquisition operations.
Completed advanced professional English training to support international operational requirements.
Organized venue logistics, schedules, and execution activities for scientific events. Coordinated priority operational tasks to ensure events were delivered effectively.
Trained support staff and provided coordination across event-related teams and activities.
Coordinated interview scheduling, broadcasting scripts, and social media activities for media productions. Provided administrative support for production planning and communications.
Organized technical sound checks and stage logistics during productions to support smooth event execution.
Managed retail inventory control, point-of-sale transactions, merchandise reception, and store operations. Maintained stock displays and supported daily commercial activities.
Assisted with onboarding new staff and provided secretarial and administrative support for store operations.
Bachelor’s Degree, Business Administration
Bachelor’s Degree in Business Administration, currently in progress.
High School Diploma, Science
High School Diploma in Science.
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