I am a Business Administrator with solid experience in customer service and administrative management. I have developed my career in call center and BPO environments, supporting customers and contributing to service quality.
I communicate clearly and assertively, listen actively, and focus on resolving customer issues effectively. I am committed to providing a positive customer experience and maintaining productive client relationships.
Throughout my experience, I have contributed to continuous process improvement by following service procedures, identifying customer needs, and supporting efficient daily operations.
I am a responsible, organized, and dynamic professional with strong teamwork and professional ethics. I adapt quickly to different work environments and learn new processes efficiently.
I also have knowledge of digital productivity and digital marketing, complemented by my academic background in Business Administration. I am interested in customer service, administrative support, and client management opportunities.
Worked as a customer service advisor in a call center environment, assisting customers with inquiries and providing clear, effective support.
Applied active listening, assertive communication, and problem-solving skills to help maintain customer satisfaction and support service processes.
Provided customer service as an advisor, managing client interactions and addressing service needs in an outsourcing environment.
Supported efficient customer management through clear communication, responsible follow-up, and a focus on issue resolution.
Worked as a customer service advisor in a BPO setting, responding to customer requests and supporting day-to-day service operations.
Developed experience in teamwork, effective communication, and adapting to structured call center processes.
Business Administration, Business Administration
Business Administration program.
Diploma, Digital Marketing
Diploma in Digital Marketing.
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