María Daniela Betancourt Márquez
María Daniela Betancourt Márquez

Bilingual Virtual Assistant

Actively looking · Member since 21 Aug 2026
Message
Location
Guanare, Venezuela
Desired salary
Unspecified
Work preference
Remote Only / Full Time
Experience level
Junior

About

Professional summary

I am a bilingual Virtual Assistant with two years of experience supporting clients through customer service, sales advising, scheduling, and administrative coordination. I communicate professionally in Spanish and English and focus on delivering organized, empathetic, and timely support.

I have worked remotely with companies in education, legal and medical answering services, shipping, hospitality, and citizenship services. My experience includes phone, email, chat, WhatsApp, and CRM-based communication.

I am skilled at managing calendars, scheduling appointments, following up with leads, preparing proposals, and organizing tasks. I use a detail-oriented approach to ensure client needs are addressed accurately and efficiently.

In sales-focused roles, I have presented product benefits and designed customized study plans based on prospects’ goals and needs. I am comfortable supporting enrollment processes and maintaining clear communication throughout the customer journey.

I also have experience creating restaurant menus and providing customer support for shipping services between the United States, China, and Latin America. My background in Modern Languages and Translation strengthens my ability to communicate across cultures.

I am seeking remote opportunities where I can contribute my bilingual communication, customer support, planning, and virtual assistance skills to help teams and clients succeed.

Skills

22 capabilities

Experience

Career history

Virtual Sales Advisor Wall Street English

Worked remotely as a Virtual Sales Advisor, driving enrollments by presenting product benefits to prospective students.

Designed customized study plans based on leads’ goals and needs. Used HubSpot, Gmail, WhatsApp, phone communication, and calendar management to support the sales process.

Answering Service Representative The Best Call Center

Provided remote answering services for law firms and medical companies in the United States.

Used Juno CRM to manage customer communications and support service operations.

Customer Support Specialist EZ ONE

Provided remote customer support for Casillero Latino, a shipping service operating between the United States, China, and Latin America.

Handled customer inquiries through telephone, email, and chat. Also supported the creation of restaurant menus.

Customer Service Representative Lion Public

Provided remote customer service for Thinkin in the hotel industry.

Supported sales-related communications and responded to customers through telephone and email.

Customer Service Representative The S Team

Provided remote customer service for clients interested in obtaining new citizenship.

Prepared and sent proposals, conducted follow-ups, and supported marketing email communications.

Education

Learning history

University of Los Andes

Bachelor of Arts, Modern Languages and Translation

Bachelor of Arts in Modern Languages and Translation. Graduated with honors, Cum Laude distinction, with an average of 17.33 out of 20.00.

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