Administrative Assistant | Back Office | Remote

I handle customer service and incident resolution for pharmacy offices, addressing questions and claims related to stock shortages, delivery errors, returns, and damaged products.

I receive, modify, and register daily orders for medicines and parapharmacy products. I also provide information about promotions, shipments, delivery schedules, invoices, delivery notes, and the online ordering platform.

I performed national and international budget monitoring and control, including billing, bank reconciliations, and tracking of collections and payments.

I managed customer and supplier registrations, subcontractor and client contracts, employee incidents, and internal reports. I also maintained documentation for fleet assets, inventory, and telephone lines.

I managed real estate documentation and prepared and reviewed brokerage, deposit, and rental contracts.

I used the IRED CRM to update databases, published property listings on web portals, coordinated customer appointments, and prepared real estate valuation reports.

I provided customer support by telephone, email, and chat, handling incidents, claims, and case follow-up.

I prepared reports and coordinated with other departments while meeting service objectives and customer service protocols.

I managed schedules, clinical documentation, and archives, while providing customer service and internal coordination.

I maintained and updated databases and provided general administrative support to the team.

Completed three years of Psychology studies; program not completed.

Completed secondary education.