I am an administrative support and technical service coordination professional with experience in personnel supervision, field-service scheduling, customer service, reporting, and operational follow-up.
I have worked in the technology sector coordinating technicians' agendas, assigning work orders, monitoring cases, and ensuring the timely closure of service requests. I am comfortable managing administrative processes and communicating with customers.
My background also includes supervising in-house personnel, tracking account cases, supporting equipment configurations, and preparing weekly reports. I bring organization, leadership, adaptability, and proactive problem-solving to my work.
I also have several years of teaching experience in early education, including classroom leadership, lesson planning, teamwork, and group management. This experience strengthened my communication and people-management skills.
I hold a University Higher Technician degree in Early Childhood Education and am currently pursuing studies in Public Administration and Business Administration. I am available to start immediately and have a driver's license and vehicle.
Coordinated field technicians' work schedules and organized, planned, and assigned service work orders.
Followed up on cases and ensured the timely closure of work orders while providing customer service support.
Supervised personnel assigned to client accounts and monitored the progress of service cases.
Supported Delcop equipment configurations, handled public-facing customer service, prepared weekly reports, and managed administrative activities.
Worked as a classroom teacher, planning educational activities and managing student groups.
Collaborated with colleagues and supported daily classroom operations.
Provided information to patients regarding medical appointments.
Scheduled appointments and supported the appointment center's customer service process.
Served as a lead classroom teacher.
Managed classroom activities and supported students' educational development.
Organized training workshops for the organization.
Coordinated training-related activities and logistics.
University Higher Technician, Early Childhood Education
Graduated with a University Higher Technician degree in Early Childhood Education.
University Studies, Public Administration and Management
Currently pursuing studies in Public Administration and Management.
University Studies, Business Administration
Currently pursuing studies in Business Administration.
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