I am a dispute resolution and risk operations professional with extensive experience in chargeback management, fraud investigations, payment operations, and regulatory compliance. I specialize in resolving complex disputes while maintaining high standards of accuracy, documentation, and service-level adherence.
I have managed end-to-end chargeback workflows, including dispute intake, evidence review, investigations, representment, pre-arbitration, and arbitration. My experience includes working with Visa rules, payment-network regulations, Reg E and Reg Z claims, fraud patterns, transaction analysis, and account-risk decisions.
In my current risk operations work, I collaborate with cross-functional stakeholders to investigate suspicious activity, verify transactions, reconcile redemptions, and support risk mitigation efforts. I use data and reporting tools to prioritize high-volume case queues and identify opportunities to improve operational efficiency.
I also bring leadership experience from leading a team of dispute analysts, developing job aids and process maps, supporting onboarding, and helping recruit new team members. I enjoy creating clear workflows that help teams meet compliance requirements and deliver consistent outcomes.
I am highly interested in operations, analytics, automation, AI integration, and continuous process improvement. I am seeking opportunities where I can apply my expertise in chargebacks, fraud prevention, dispute resolution, and risk operations to improve customer outcomes and reduce financial risk.
