I am a strategic Credit & Collections and Accounts Receivable professional with more than 18 years of experience across healthcare, financial services, manufacturing, and enterprise environments. My expertise spans the full Order-to-Cash lifecycle, including commercial credit analysis, billing, collections, cash application, reconciliation, dispute resolution, and financial controls.
I have a proven record of improving cash flow and working-capital performance by reducing DSO by up to 55%, decreasing aged receivables by more than 65%, and recovering more than 95% of overdue balances. I manage complex commercial and healthcare portfolios, including more than 1,000 customer accounts and portfolios exceeding $5.75 million.
I use credit-risk assessment, financial statement analysis, payment-history analysis, and D&B research to make sound credit recommendations, manage credit limits, and reduce bad-debt exposure. I am experienced in resolving deductions, chargebacks, short payments, unapplied cash, billing discrepancies, and other barriers to payment.
I work closely with Finance, Billing, Sales, Customer Success, Operations, and external clients to resolve escalated account issues while preserving strong customer relationships. My approach combines structured follow-up, negotiation, account prioritization, and data-driven aging analysis.
I also bring experience in regulated financial-services operations, including AML/KYC, FDCPA, SOX, bankruptcy compliance, audit support, and transaction documentation. I am comfortable leading process improvements, supporting month-end close, mentoring staff, and delivering accurate reporting in high-volume environments.
