Project Management and Business Operations Specialist

Managed cross-functional strategic initiatives from planning through implementation, coordinating business, technology, risk, compliance, and operations teams. Monitored timelines, dependencies, budgets, KPIs, risks, issues, and executive reporting.

Coordinated Project Gravity, a cross-border core-banking migration from a legacy mainframe to cloud infrastructure across Brazil and Spain. Led governance and delivery support for financial-crime standardization, redesigned SME billing and revenue processes to reduce manual work and processing time by about 70%, and supported mortgage-credit process redesign that reduced turnaround time from 15 to 3 business days.

Developed profitability strategies for a retail banking product by analyzing performance data and KPIs to identify business opportunities and support product decisions.

Collected and analyzed feedback from customers and internal stakeholders, including direct customer interviews, to identify pain points and translate insights into product and process improvements. Contributed to an approximately 40% reduction in customer complaints within three months and represented the product in executive committees for tailored high-value client offers.

Supported retail banking product activities, including performance analysis, profitability initiatives, and the identification of business opportunities using product KPIs.

Assisted with customer and stakeholder feedback analysis, process improvement initiatives, and preparation of product-related information for internal decision-making and executive discussions.

Supported M&A, ECM, and DCM transactions through risk and opportunity analysis. Helped maintain accuracy and compliance across financial and legal documentation.

Collaborated with deal teams to coordinate documentation and execution activities in a deadline-driven investment banking environment, supporting operational efficiency throughout transaction processes.

Supported back-office activities, transfer processes, and legal documentation within a structured global banking environment.

Assisted operational teams with accurate processing and documentation coordination, building foundational knowledge of corporate services, controls, and banking operations.

Completed a Bachelor's Degree in Economics in São Paulo, Brazil.