I am a bilingual Spanish-English Administrative Assistant and Scheduling Specialist with more than two years of experience supporting high-volume appointment scheduling, calendar coordination, and administrative operations.
I have experience working in healthcare, compliance, logistics, customer service, and remote administrative environments. I manage scheduling workflows, maintain accurate records, and communicate effectively with patients, clients, internal teams, and external partners.
I am skilled in administrative support, data entry, reporting, data management, appointment setting, and logistics coordination. I thrive in fast-paced, patient-focused, and service-oriented environments where accuracy and timely communication are essential.
I have worked with RingCentral, NextGen, basic Athena, Salesforce, and other CRM platforms. My background also includes customer support by phone and email, order tracking, billing support, regulatory documentation, and compliance reporting.
I bring strong bilingual communication, organization, problem-solving, and cross-functional collaboration skills. I am committed to improving operational processes, supporting team goals, and delivering reliable service in both English and Spanish.
Supported compliance and administrative operations through audits, regulatory monitoring, safety reporting, and policy alignment.
Collaborated with cross-functional teams to strengthen procedures, track compliance KPIs, and support data-driven operational improvements. Also developed and executed social media strategies focused on brand awareness and conversion campaigns.
Managed scheduling and administrative coordination in a high-volume environment, supporting timely communication and organized calendar operations.
Provided administrative support while helping maintain effective workflows across teams.
Provided freelance scheduling assistance, appointment setting, calendar management, administrative support, and data management.
Coordinated appointments and maintained accurate scheduling information to support efficient daily operations.
Delivered customer support through phone and email, providing product recommendations, order tracking, and issue resolution.
Used CRM tools to document customer interactions, gather feedback, and support customer experience optimization in a skincare products environment.
Coordinated logistics activities including track and trace operations, shipment tracking, carrier communication, billing support, and documentation management.
Supported freight brokerage workflows by maintaining data accuracy, assisting customers and carriers, and following documentation and compliance processes.
Provided bilingual English and Spanish customer service through inbound and outbound communication channels.
Supported sales and upselling, back-office tasks, client relationship management, problem resolution, and new-hire mentoring and training using Salesforce CRM.
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