I am a bilingual sales and customer service professional with more than four years of experience in B2C and B2B-facing environments. I specialize in consultative selling, customer retention, cross-selling, objection handling, and delivering positive client experiences.
I currently work remotely as a Hotel Receptionist Contractor supporting Alda Hotels in Spain through Solvo Global. I manage guest reception operations for more than 30 hotels, assisting international guests through self-check-in kiosks and video intercom systems.
I am fluent in Spanish and professionally fluent in English, allowing me to provide clear, empathetic support to diverse customers. I am comfortable resolving incidents, managing check-in and check-out processes, and meeting quality and response-time KPIs in remote BPO environments.
My sales background includes apparel retail, digital sales, social media management, content creation, inventory control, payment processing, and visual merchandising. I enjoy identifying customer needs, recommending suitable products or services, and closing sales through personalized communication.
I am confident working in target-driven environments and handling cold calls, follow-ups, and client objections. I am motivated by customer satisfaction, measurable results, and opportunities to contribute my communication and sales skills to a remote or international team.
