I am a collections executive with experience in debt recovery, customer service, and commercial management. I am focused on negotiation, objection handling, and achieving performance targets.
I currently work in collections, managing credit portfolios across early, late, and severely delinquent accounts. I follow up with customers, negotiate payment arrangements, and work toward recovery goals.
I have experience providing customer support through digital channels, resolving inquiries and incidents efficiently while maintaining a strong focus on customer satisfaction and retention.
My banking customer service experience includes account opening and maintenance in Paraguayan guaraníes and US dollars, payment-order verification, and banking product management. I have also monitored transactions and supported preventive fraud analysis.
I am interested in continuing my career in collections and sales, strengthening my communication, negotiation, customer follow-up, and deal-closing abilities.
I manage collections across early, late, and severely delinquent accounts. I administer and follow up on two credit portfolios, maintaining an organized approach to recovery activity.
I negotiate payment agreements and commitments with customers, handle objections, and conduct customer follow-up with a strong focus on results and collection targets.
I provided digital customer support, responding to customer inquiries and resolving incidents efficiently. I focused on delivering clear assistance and maintaining a positive service experience.
I supported customer retention activities and sales efforts, with an emphasis on customer satisfaction and ongoing customer relationships.
I supported banking customers with account opening and maintenance in Paraguayan guaraníes and US dollars. I also managed banking product inquiries and administrative customer-service processes.
I verified transfers and approved payment orders, monitored operations, and contributed to preventive analysis of potential fraud. I also performed early-stage debt collection activities.
Teaching Degree, Basic School Education (1st and 2nd Cycles)
Teacher training program in Basic School Education for the first and second cycles.
Course, Collections Management
Collections management training course with a duration of 24 hours.
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