Executive Assistant | Administrative Operations Manager | Personal Assistant | HR Assistant

I provide high-level administrative and operational support to senior real estate agents, managing schedules, priorities, diaries, viewings, property tours, client preparation packs, bookings, and transport logistics for leasing, off-plan, and secondary transactions. I act as the first point of contact for high-volume calls, emails, and direct messages, triaging and routing requests to the appropriate stakeholders.

I manage confidential transaction documentation including NDAs, contracts, escrow materials, lease documents, renewals, maintenance coordination, and unit handovers. I maintain CRM systems and lead databases, support agent onboarding and training, coordinate exclusive client events, and liaise with PROs, developers, landlords, tenants, agents, compliance teams, and conveyancing partners.

I also coordinate with Finance, Marketing, and Sales teams; track commissions; support invoicing and dispute resolution; and maintain compliance with RERA/DLD, KYC/AML, and GOAML requirements.

I managed end-to-end administrative processes for high-value real estate transactions, including preparing and controlling contracts, permits, and legal documentation such as Forms A, B, F, and I. I maintained accurate client and property records in CRM systems and implemented secure filing and recordkeeping processes.

I oversaw invoicing and financial administration for commissions, deposits, and developer payments. I coordinated with Finance, Marketing, and Sales teams to maintain clear communication and consistent operational processes.

I also managed CRM lead databases, agent onboarding, briefings, AML training, commission tracking, and stakeholder coordination with developers, landlords, tenants, agents, PROs, compliance teams, and conveyancing partners. I supported client onboarding and ensured RERA/DLD, KYC/AML, and GOAML compliance.

I managed customer inquiries across WhatsApp, email, website, phone, and Instagram channels, providing timely, consistent, and professional responses. I processed orders, returns, and exchanges accurately while updating customer records for tracking and follow-up.

I collaborated with marketing and inventory teams on product availability, promotions, and special customer requests. I also provided feedback on customer trends and service gaps to support continuous operational improvement.

RERA certification issued through Dubai Land Department.