I am a customer service and administrative professional with extensive experience supporting county government, detention operations, healthcare programs, property records, and high-volume telephone service. I am skilled at communicating clearly, documenting information accurately, and helping people navigate complex processes.
I have worked in confidential, time-sensitive environments where accuracy, professionalism, and sound judgment are essential. My experience includes records management, data entry, scheduling, insurance verification, release coordination, and cross-department communication.
In my current detention classification role, I interview inmates, review records, maintain detailed documentation, and coordinate with staff to resolve classification and case-related concerns. I remain calm and professional while working with people in difficult or high-stress situations.
I also bring a strong healthcare administration background, including patient scheduling, insurance verification, payment communication, program data collection, and telephone support. I enjoy providing accurate, timely information to patients, customers, coworkers, and external partners.
I am seeking part-time remote evening and weekend customer service work. I offer dependable communication, strong organization, confidentiality, conflict-resolution skills, and a customer-focused approach.
Interview inmates, review records, and document information used to support classification and housing decisions.
Explain procedures, respond to questions, and maintain professional boundaries in a high-stress environment. Protect confidential criminal justice information and coordinate with detention staff and other departments to resolve classification and case-related concerns.
Coordinated inmate releases by reviewing documentation, confirming requirements, updating records, and managing multiple time-sensitive release matters.
Communicated by phone and in person with courts, agencies, detention staff, inmates, and the public. Resolved questions and discrepancies while maintaining accurate confidential records and following established procedures.
Processed property subdivisions, parcel splits, and split-and-combine requests. Reviewed property records and supporting documents, entered updates, and checked work for accuracy.
Assisted property owners and other customers by explaining processes and answering questions. Partnered with county staff to research and resolve property-record discrepancies.
Scheduled patients, answered telephone inquiries, and coordinated daily administrative operations for outpatient nutrition and diabetes education programs.
Verified insurance coverage, explained payment responsibilities, communicated with insurers and healthcare offices, and maintained education materials and program data. Supported patients, clinical staff, physicians, and program leadership with timely, accurate information.
Lead the cheer program and communicate with athletes and families. Organize schedules, events, program activities, and team communications.
Manage team records, deadlines, payments, orders, and concerns outside regular work hours. Provide leadership, resolve issues, and support a positive team environment.
Assisted customers and field representatives by telephone with orders, payments, claims, and service requests.
Documented calls accurately and maintained a professional, helpful tone throughout customer interactions in a call-center environment.
Coursework, Business Marketing and Management
Completed coursework in Business Marketing and Management in Kingman, Arizona.
Studies, Administrative Office Management
Completed studies in Administrative Office Management in Auburn, Washington.
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