I am a motivated administrative professional with experience supporting office operations, customer service, scheduling, correspondence, filing, and database management. I am based in Agadir, Morocco, and I bring a dependable, detail-oriented approach to daily administrative work.
I currently work as an Administrative Assistant for a Canada immigration office, where I organize office activities, schedule appointments, manage communications, welcome visitors, and maintain both manual and electronic filing systems. I also use Microsoft Excel to manage databases and reports.
My previous experience includes administrative and customer-facing roles in tourism, fitness, hospitality, retail, and call center environments. These positions strengthened my ability to manage inquiries, handle bookings and registrations, verify orders, coordinate with teams, and provide professional front-desk support.
I have developed strong communication skills through working with clients and colleagues in Arabic and English, as well as through my academic background in English Studies. I am comfortable handling calls, emails, records, and routine office tasks in fast-paced environments.
I am proficient in Microsoft Office applications and Adobe Acrobat, with practical skills in data entry, file management, time management, active listening, and problem-solving. I value collaboration, continuous learning, and contributing proactively to organizational success.
I am seeking an administrative support opportunity where I can apply my office coordination, customer service, and communication capabilities while continuing to grow professionally.
Organize and manage daily office operations for a Canada immigration office in Agadir.
Schedule appointments, handle correspondence, answer calls and emails, welcome visitors, and maintain manual and electronic filing systems. Manage databases and reports using Microsoft Excel.
Provided administrative support and customer service within a fast-paced tourism environment.
Helped maintain smooth daily operations and supported client-facing service activities.
Confirmed staff orders to support accurate and timely delivery.
Managed calls and verified order details in English and Arabic while coordinating with the logistics team to process shipments efficiently.
Managed client registrations and inquiries while providing front-desk support at a fitness center.
Assisted with daily administrative operations to support the smooth functioning of gym services.
Assisted with teaching English and supported classroom management for students.
Facilitated student learning through activities, exercises, and one-on-one guidance.
Delivered front-desk services, handled guest check-ins and check-outs, and managed bookings.
Provided customer service and supported efficient hotel operations.
Provided administrative support and completed office tasks to help ensure smooth operations.
Coordinated with teams and clients to facilitate effective communication and workflow.
Supported store operations and assisted with administrative tasks.
Coordinated with team members and clients to support effective communication and workflow.
Bachelor's Degree, English Studies
Bachelor's degree studies in English Studies in Agadir, Morocco.
English Proficiency Certificates, IELTS, TOEFL, TOEIC
Completed English proficiency certificate coursework covering IELTS, TOEFL, and TOEIC.
Diploma of General University Studies, English
Completed a Diploma of General University Studies in English.
Certificate, English for Tourism and Hotel Reception & Front Desk Operations
Completed training in English for tourism, hotel reception, and front desk operations.
Baccalaureate, Modern Literature
Completed a baccalaureate in Modern Literature.
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