Executive Assistant

I prepare audit and compliance reports for management, translating findings into clear and actionable recommendations. I conduct internal audits and reviews of operational and financial processes to identify control gaps and risk exposure.

I liaise with department heads to monitor compliance, follow up on outstanding action items, and keep stakeholders aligned. I also support the development and documentation of internal control procedures that strengthen accountability and safeguard company assets.

I served as the operational and communications link between two departments of more than 150 staff, providing senior management with timely information for decision-making. I managed scheduling, budgets, travel, and resource allocation for field and call-center teams.

I coordinated a 24-hour multi-shift team of 15, prepared operational reports and analysis, and collaborated with department heads to resolve issues and prioritize work. I partnered with finance, credit, and collections teams on budget oversight, credit-risk policy implementation, delinquency, and fraud-risk follow-up.

I provided remote administrative and scheduling support to management and programme staff within an international team. I managed incoming correspondence, phone calls, emails, and stakeholder communication across time zones.

I coordinated and tracked project activities using Trello, Asana, Zoom, and Microsoft Teams to keep deliverables and deadlines on track. I also supported daily virtual office operations and improved administrative efficiency and communication flow.

I directed multiple operational teams to meet project goals and business requirements. I managed employee performance through coaching, counselling, disciplinary processes, and structured performance tracking.

I developed staffing strategies, assisted with new-staff training and onboarding, and supported the Head of Department with policy and process development. I managed a team of 12 back-end staff and was recognized as Employee of the Month.

I managed escalated and legal collection cases while coordinating communication with debtors and ensuring regulatory compliance. I monitored collections-platform analytics, recovery rates, and team productivity to support target achievement.

I supervised a 40-person team responsible for account reconciliation and timely follow-up through calls, WhatsApp, and text channels. I recruited, trained, and retained staff, contributed to KPI development, and strengthened team accountability and collection performance.

I managed and monitored the asset-finance portfolio, ensuring accurate tracking and documentation of loan accounts. I conducted regular portfolio audits to identify delinquent accounts and mitigate credit risk.

I achieved an 80% collection rate through proactive follow-ups, reminders, and repayment-plan negotiation. I also assisted clients with loan restructuring while balancing customer satisfaction and company recovery goals.

I prepared daily and weekly performance and sales reports for branch management and maintained customer relationships to grow and retain the branch portfolio. I identified customer financial needs and cross-sold loans, savings, insurance, and digital banking services.

I supported loan processing by guiding clients through applications, documentation, and preliminary assessments. I ensured KYC and AML compliance during account opening and transaction processing and led the branch fintech team for Equitel mobile banking adoption.

I produced monthly reports using advanced Excel functions to support business analysis and management decision-making. I collaborated with business leaders to identify and address operational and customer-service issues.

I maintained accurate customer records and educated customers on company products and services. My work supported reliable data management, customer engagement, and operational reporting.

Graduated with Second Class Upper Division.