Vice President of Technology Operations

Led a multidisciplinary technology operations organization of more than 40 professionals, with broader leadership across global infrastructure, applications, end-user computing, data, cybersecurity, and software asset management teams supporting over 20,000 users across more than 100 offices.

Directed strategy and operations for enterprise infrastructure, workplace technology, cloud services, identity services, Microsoft 365, OneDrive, VDI, Citrix, endpoint platforms, SQL databases, compute, storage, monitoring, backup, and disaster recovery. Held accountability for production availability, service reliability, operational resilience, incident governance, vulnerability compliance, and 24x7x365 service operations.

Provided executive oversight of DevOps, application engineering, and automation initiatives using Jenkins, Octopus, and Terraform. Reduced monthly image-delivery cycles across more than 10 operating systems from over 30 days to approximately 15 days.

Managed more than $50 million in capital and operating expenditures, governed strategic vendors and a portfolio of over 150 software products, and achieved more than 20% savings through contract and licensing negotiations. Led technology due diligence and post-acquisition execution for the Geller Financial Services integration.

Led 24x7 regional technology operations across Asia-Pacific, including service delivery, infrastructure operations, stakeholder management, and support organizations across Japan, India, Australia, and broader APAC markets.

Standardized operating practices, service-management processes, and cross-country coordination to improve service consistency, operational efficiency, reliability, and customer experience.

Strengthened regional leadership capability and organizational maturity through talent development, continuous improvement, and consistent operational governance across geographically distributed teams.

Led cross-functional systems administration and infrastructure teams supporting enterprise technology services across the Americas.

Oversaw operational resilience, disaster recovery, security controls, monitoring, and service delivery for business-critical enterprise environments.

Managed enterprise server, storage, virtualization, identity, application, backup, and monitoring environments.

Provided technical support and operational oversight across business-critical infrastructure services.

Provided global technical support, infrastructure monitoring, troubleshooting, system maintenance, and operational support across enterprise desktop, server, network, storage, and virtualization environments.

Supported operational continuity for global technology services through shift-based monitoring, issue resolution, and infrastructure maintenance.

Bachelor in Business Administration with a focus on Computer Information Systems.

Professional development training in Python computer programming.

Completed Scrum Master training.