I am a Virtual Assistant and digital operations professional with six years of experience supporting remote and fast-paced businesses. I manage calendars, inboxes, customer communications, records, documents, and operational tasks with accuracy and discretion.
I coordinate appointments, reminders, follow-ups, meeting notes, reports, and action items to help teams stay organised and meet deadlines. I am comfortable working independently, prioritising competing requests, and maintaining confidential client information.
I provide professional customer support through phone, email, messaging, and live-chat channels. I handle routine enquiries efficiently, escalate issues when needed, and maintain a consistent brand voice in client communications.
My background in digital marketing also enables me to support social media scheduling, content planning, community engagement, SEO, research, and performance reporting. I have contributed to measurable improvements in engagement, website traffic, content consistency, and customer response times.
I use Microsoft Office, Google Workspace, Canva, analytics tools, and social media management platforms to keep digital operations running smoothly. I bring strong attention to detail, time management, process documentation, and problem-solving skills to every role.
