Human Resources Specialist

Manage end-to-end medical leave of absence and workplace accommodation processes for a high-volume employee population. Ensure compliance with FMLA, ADA, and applicable state regulations while maintaining confidential HRIS records and supporting data accuracy.

Partner with Legal, Safety, Operations leaders, third-party leave administrators, and occupational health providers to evaluate requests, manage medical documentation, and coordinate return-to-work clearances. Provide employees and managers with guidance on leave policies, benefits continuation, payroll integration, and case progression while improving communication and case-management workflows.

Directed sales and business development initiatives to increase top-line revenue, average order value, and wholesale and retail coffee sales. Developed B2B partnerships with corporate accounts, grocery and retail locations, and event clients.

Executed promotional campaigns, loyalty initiatives, and community engagement strategies to increase traffic and brand awareness. Supported payment collection, customer service, account management, vendor relationships, customer retention, and business growth.

Delivered responsive customer service by providing accurate information about products, services, billing, and account options. Built customer relationships, resolved concerns efficiently, and recommended products and services based on customer needs.

Assisted customers with device setup, troubleshooting, and technical issues. Used billing platforms, knowledge bases, and technical support applications, while supporting promotional and sales-event initiatives.