Customer Service Representative / Virtual Assistant / Interpreter-Translator

I provide remote interpretation by phone and video, primarily between English and French and, when required, between Spanish and French.

I also translate official, private, and personal documents and contact potential customers in support of sales activity.

I supported remote administrative and client communication activities, including translating official, private, and personal documents.

I emailed prospective customers, responded to client inquiries, followed up on communications, used telemarketing email software, and classified documents.

I conducted cold-email and outbound sales outreach for law-firm appointment setting. I explained service benefits, answered questions, recommended services, and arranged appointments with specialists.

I maintained detailed call notes, followed up on appointments, classified documents, protected contact and financial information, and worked toward quarterly sales goals.

I performed remote cold-calling sales for a mortgage settlement company, presenting services and responding to customer questions.

I documented calls and feedback, processed orders, maintained confidentiality, used telemarketing software, and worked to meet quarterly sales targets.

I conducted outbound calls to promote new insurance benefits and explained products to prospective customers.

I answered questions, recommended products based on customer needs, processed orders, recorded call details, and met sales objectives.

I completed outbound cold-calling campaigns related to student loan products and services.

I explained product benefits, addressed customer concerns, processed orders, maintained accurate call records, and followed telemarketing procedures.

I sold pharmacy pain-solution services for RXPlus through outbound calling campaigns in Santiago, Dominican Republic.

I booked doctor appointments and followed up with clients regarding scheduled appointments.

I supported internal and external clients, handled inquiries and complaints, and calculated interest related to monthly loans.

I provided reception support, prepared documents for authorization, made confidential copies, and maintained classification indexes.

I prepared, revised, and formatted briefing notes, reports, presentations, and correspondence using Word, Excel, and PowerPoint.

I supported purchasing, financial report preparation, travel arrangements, electronic and paper filing, and internet research.

I provided administrative and front-desk support, handled client inquiries and complaints, coordinated mail distribution, and maintained records.

I answered calls through Mitel and Nortel switchboards, worked with ELF and ccmMercury systems, and opened and closed files.

I completed budget data entry in Excel, verified invoices, assigned invoice codes, managed filing, and coordinated internal and external mail.

I answered phones and emails for the director, managed scheduling, prepared documents for signature, and maintained filing indexes.

I supported procurement administration through filing, delivery-status follow-up, invoice and packing-slip collection, document tracking, and supplier fax communications.

I also handled calls, confidential copying, client inquiries, and sorting of procurement documentation.

I verified travel claims, managed mail and filing, answered calls, and tracked documents for the director's office.

I coordinated the director's calendar, arranged meetings, responded to emails on the director's behalf, and prepared documents for signature.

I entered financial information in SAP/IFMS, verified accounts and invoices, supported accounts payable, and maintained financial and administrative project records.

I used FreeBalance and the Salary Management System, produced daily reports, reconciled supplier accounts, processed payment-related information, and maintained confidential records.

I verified travel authorities, claims, and signatures; provided American Express cards and travel advances; and supported currency exchange activities.

I maintained filing and classification systems, handled mail and confidential copies, and provided client service to senior managers.

I operated Xerox photocopy equipment, collated and prepared confidential documents for distribution, and completed document binding and lamination.

I maintained fax and copier equipment, ordered and inventoried office supplies, scanned confidential documents, and managed product-line inventory.

I performed fiber-optic polishing, visual inspection, testing, and assembly activities.

I followed specified requirements and supported quality-control processes.

I enforced establishment regulations, monitored security equipment, responded to alarms and emergencies, and maintained order.

I managed access and traffic control, resolved conflicts, supported persons with special needs, conducted loss-prevention activities, and prepared daily reports.

I performed security duties including monitoring facilities, enforcing regulations, maintaining order, and responding to incidents.

I followed emergency procedures, controlled access, and documented security activities.

I handled data entry, invoice verification, mailing, filing, phone support, and document tracking.

I coordinated packing slips and invoices, communicated with internal and external clients, and responded to inquiries and complaints.

I supported warehouse shipping and receiving operations.

I packed outgoing goods, unpacked received goods, and moved inventory within the warehouse.

Completed training in purchase orders, outline agreements, requisitions, departmental financial statements, FreeBalance reports, and accounting and control of expenditures.

Completed Xerox training.

Completed in-house English language training in Gatineau, Quebec.

Completed D.S.S. Security Training Diploma program in Gloucester, Ontario.

Completed high school diploma in Montreal, Quebec.