I am a results-driven International Business Management master's graduate with experience in client relations, sales, educational program management, and cross-cultural communication. I am based in Tashkent, Uzbekistan, and am open to remote roles and relocation opportunities.
I have managed customer interactions across B2B and B2C environments, including inbound and outbound sales, lead generation, consultative selling, pipeline management, and deal closure. I am comfortable building long-term client relationships and guiding customers through the full sales process.
My experience also includes managing educational services, designing tailored English-language programs, conducting needs-based consultations, and tracking satisfaction for more than 50 clients. I enjoy translating client needs into practical, customer-focused solutions.
In client-facing consulting and support roles, I have prepared professional English correspondence, supported tax-audit communications, assisted business students, and worked with diverse international audiences. I bring strong presentation, reporting, interpersonal, and intercultural communication skills.
I am fluent in English and a native Russian speaker, with elementary German proficiency. I am eager to contribute to an international team, develop further in sales and business development, and support client-focused projects from planning through execution.
Provide accurate interpretation between Russian-speaking patients and English-speaking healthcare professionals during medical interactions.
Interpret medical terminology, diagnoses, treatments, and patient instructions while maintaining clear, culturally appropriate communication. Answer calls professionally and follow the interpreter code of conduct, HIPAA, and FWA requirements.
Managed customer interactions through the Smart Moving CRM system and conducted inbound and outbound sales calls for warm and cold leads.
Managed the sales pipeline from lead generation through deal closure, guided clients through the sales process, and performed outreach to existing customer databases using consultative, non-aggressive sales techniques.
Developed and implemented customized English-language programs for clients and delivered IELTS test-preparation support to help students improve their scores.
Conducted needs-based consultations, upsold services to students and parents, managed scheduling and group segmentation, and tracked satisfaction for more than 50 clients. Built long-term customer relationships.
Provided tailored academic support to business management students and assisted with research activities to enhance learning outcomes.
Managed library resources and supported user engagement with digital tools, contributing to student satisfaction and access to academic information.
Drafted client proposals and corporate correspondence in English and supported communication with clients during tax-audit preparation and reporting.
Contributed to client projects, including work involving LC Waikiki and Mars Uzbekistan, while developing experience in professional client-facing consulting.
Master's Degree, International Business Management
Master's degree in International Business Management completed in Germany.
Bachelor of Arts, Business Management
Graduated with Second Upper Class Honours.
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