Executive Assistant and Customer Service Professional

I provide executive and administrative support for electrical projects and daily business operations. I coordinate schedules, clients, contractors, suppliers, field teams, materials, and project requirements.

I manage quotations, invoicing, billing, documentation, payment follow-ups, client communications, and deadline tracking while maintaining accurate records.

I managed pediatric occupational therapy intake, referrals, appointment scheduling, and patient documentation. I coordinated with parents, providers, therapists, and insurance companies to support timely care.

I verified insurance eligibility, benefits, coverage, authorizations, deductibles, copays, and visit limits. I maintained accurate HIPAA-compliant records and followed up on outstanding requirements.

I handled home health referrals, patient intake, insurance verification, and scheduling activities. I matched therapists to patients based on care needs, availability, and service requirements.

I communicated with patients, families, providers, referral sources, and insurance companies. I also maintained records and followed up on authorizations and pending intake requirements.

I handled new personal injury client intake by collecting case details, personal information, incident facts, and supporting documentation. I conducted client interviews and screened potential cases according to firm intake criteria.

I managed calls, emails, follow-ups, appointment scheduling, and case documentation. I coordinated with attorneys and legal staff while maintaining confidentiality and ensuring qualified lead information was transferred accurately.

I provided customer and technical support for a UK telecommunications provider through phone, email, and chat. I resolved account, billing, connectivity, and general technical concerns.

I handled service requests, complaints, and escalations while documenting customer interactions accurately. I delivered efficient troubleshooting and customer service support.

I handled inbound inquiries for a US financial account related to Paycheck Protection Program loan applications, eligibility, payments, documentation, and account status. I assisted customers with billing and payment concerns.

I verified customer information, processed requests, handled escalations, and maintained accurate account records. I delivered compliant and professional customer support.

I trained and coached new hires on US healthcare insurance products, processes, systems, and customer service standards. I conducted onboarding sessions, product training, process updates, coaching, and performance support.

I provided guidance on eligibility, enrollment, claims, billing, prior authorization, appeals, and insurance verification. I helped ensure accuracy, quality, compliance, and service readiness.

I supervised daily operations for a US healthcare insurance account and managed complex customer escalations and complaints. I supported team members in resolving customer concerns effectively.

I coached agents, monitored performance, and helped ensure compliance with healthcare policies and service standards. I maintained a focus on service quality and accurate resolution handling.

I handled inbound and outbound calls for a US healthcare insurance account. I assisted members with eligibility, enrollment, billing, claims, benefits, coverage inquiries, and insurance verification.

I processed requests, handled escalations, and maintained accurate documentation. I ensured HIPAA compliance and delivered quality member support.

I provided customer support for a US retail account through phone, email, and chat. I assisted customers with orders, billing, product inquiries, returns, refunds, and account concerns.

I resolved customer issues efficiently and maintained accurate customer records. I supported a positive customer experience across multiple communication channels.

High school graduate.