Quézia Borges cover
Quézia Borges
Quézia Borges

B2B Healthcare Account Executive and Customer Success Specialist

Open to offers · Member since 20 Sep 2026
Location
Salvador, Brazil
Desired salary
Unspecified
Work preference
Hybrid / Full Time, Freelance, Temporary
Experience level
Mid

About

Professional summary

I am a biomedical professional with experience at the intersection of science, healthcare operations, and business development. I specialize in consultative B2B sales, prospecting, customer success, and technical-commercial relationships within the healthcare and diagnostics sector.

I currently work as a Commercial Representative for genomic tools, developing business opportunities in genetic testing and precision medicine. My work includes identifying prospects, building partnerships, conducting technical-commercial presentations, negotiating contracts, and managing post-sales relationships.

I have delivered more than 170 specialized customer interactions with medical teams across multiple regions of Bahia. I combine technical diagnostic knowledge with a consultative approach to support adoption of point-of-care technologies and laboratory solutions.

My background in clinical analysis and hospital laboratories has strengthened my understanding of quality, biosafety, compliance, laboratory workflows, and the needs of healthcare professionals. I have also led collection and laboratory teams, managed KPIs, standardized processes, and supported audits and accreditation initiatives.

I am motivated by opportunities where I can expand healthcare solutions, build trusted customer relationships, improve client retention, and translate scientific value into business results. I am available for travel and interested in B2B sales, account management, customer success, and healthcare diagnostics roles.

Skills

24 capabilities

Experience

Career history

Commercial Representative Genetique | Ferramentas Genômicas

Conduct B2B prospecting and business development for genetic testing and precision medicine solutions. Build consultative relationships with healthcare professionals, deliver technical-commercial presentations, negotiate opportunities, and close contracts.

Support Genetique's commercial expansion in Bahia, initially focusing on partnerships with nutritionists in Salvador, Lauro de Freitas, and Feira de Santana. Also manage customer training, post-sales support, and client portfolio development.

Customer Service Representative (Commercial/Customer Success) Hilab | Projeto Potássio (Hilab & AstraZeneca)

Delivered customer success, inside sales, and operational support for diagnostic projects across the Salvador metropolitan area, Recôncavo Baiano, Sisal, and the Extreme West region of Bahia.

Completed more than 170 specialized interactions with medical teams, combining point-of-care technology demonstrations with high-level technical consultative support. Trained healthcare professionals on laboratory equipment and diagnostic solutions.

Clinical Analyst I Hospital Municipal de Salvador | Santa Casa de Misericórdia

Performed clinical analysis routines in a hospital environment, with responsibility for conducting and releasing laboratory examinations.

Maintained quality control and adherence to technical protocols, biosafety requirements, and laboratory compliance standards.

Biomedical Collection Team Lead Hospital Santo Amaro

Led the laboratory specimen collection team, organizing operational flow and providing technical training to team members.

Ensured conformity and consistency across collection processes in accordance with applicable technical procedures.

Biomedical Team Lead Hospital Espanhol (INTS – Instituto Nacional de Tecnologia e Saúde)

Led laboratory teams and daily operations, with a focus on KPI management and continuous improvement through PDCA practices.

Standardized processes and supported compliance, audits, and hospital accreditation activities. Planned team schedules, delivered technical training, and contributed to staff development.

Education

Learning history

Escola Bahiana de Medicina e Saúde Pública

Postgraduate Degree, Clinical Analysis and Laboratory Management

Postgraduate program focused on clinical analysis and laboratory management.

Universidade Salvador

Bachelor's Degree, Biomedicine

Bachelor's degree in Biomedicine.

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