PMO & Operations Coordinator

Provided PMO support within the Engineering & Works area for a portfolio of approximately 680 annual projects covering GPON, IP and optical transport, mobile core, cloud core, and infrastructure decommissioning. Tracked milestones, owners, risks, dependencies, open items, and delivery status across engineering and implementation initiatives.

Coordinated planned and urgent network activities with Engineering, NOC, support teams, American Tower, management, and 10 contractor firms. Acted as a liaison and escalation point to identify blockers, facilitate decisions, align resources, and sustain field execution.

Managed approximately 30 Change Requests per month end to end, including creation, validation, approval follow-up, compliance control, annex management, and closure. Controlled technician and contractor readiness through documentation, training, permits, approvals, and site-access verification.

Maintained task traceability in Jira and Microsoft Planner and prepared KPIs, executive reports, status updates, and presentations. Delivered live English-Spanish technical interpretation through Microsoft Teams for Amazon representatives and local technical specialists.

Provided operational and documentation support for internal telecommunications processes, helping sustain operational continuity and data quality. Updated and validated information in internal systems and followed up on requirements and documentation among technical, administrative, and supplier teams.

Supported invoicing and back-office activities while maintaining fluid communication across departments. Delivered practical operational solutions and coordinated follow-up for internal needs.

Resolved complex customer inquiries and claims through active listening, negotiation, clear communication, and conflict resolution in high-pressure service environments.

Served as an informal operational reference for colleagues by guiding queries, sharing knowledge, and supporting service quality. Converted diverse customer situations into concrete resolution options while strengthening relationships with customers and internal teams.

Completed university studies in Telecommunications Engineering.

Earned Cambridge English First Certificate in English at B2 level. Preparing for Cambridge C1 Advanced.