I am a multilingual Order-to-Cash and Technical Operations Specialist with more than eight years of international experience across order processing, digital banking, B2B fleet logistics, advanced technical support, and cultural event coordination.
I manage end-to-end customer and operational processes, including order entry, documentation, invoicing, shipment coordination, inventory alignment, and after-sales support. I work closely with sales teams and international clients to ensure accuracy and a reliable customer experience.
My technical support background includes digital banking platforms, mobile applications, SaaS systems, fleet management solutions, and the iOS and macOS ecosystem. I am experienced in troubleshooting software, hardware integration, account, payment, and transaction-related issues.
I bring a client-centered, analytical, and structured approach to problem solving. I am comfortable managing escalated cases, maintaining operational continuity, and making calm decisions under pressure.
As an Italian native based in Athens, I communicate effectively in multicultural environments in Italian, English, Greek, and German. I value cross-functional collaboration, operational ownership, adaptability, and continuous learning.
Managed the full order lifecycle, including order entry, documentation, invoicing, and shipment coordination.
Provided after-sales support to international clients, collaborated with sales representatives to ensure order accuracy, and oversaw inventory management and stock alignment.
Supported customers using a fully digital banking platform and mobile application, assisting with transactions and account management.
Troubleshot platform-related issues and helped ensure a secure, efficient customer experience.
Delivered B2B technical support to businesses using truck fleet management systems.
Troubleshot hardware and software integration issues to maintain operational continuity for logistics clients.
Provided second-level technical support for iOS, macOS, smart devices, and digital media products.
Assisted customers with payment and App Store transaction issues and managed escalated technical cases.
Managed travel logistics, accommodation, and itineraries for international guests attending cultural events.
Coordinated interviews, event schedules, and translation-related activities for guests and event stakeholders.
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