I am a Licensed Administrator with more than six years of experience in administrative management, customer service, and healthcare service network development.
I specialize in recruiting, negotiating with, and retaining healthcare professionals and strategic partners across Venezuela. My work includes provider onboarding, relationship management, claims handling, and administrative guidance.
I have experience conducting market research and cost analysis to support effective negotiations and service-fee agreements. I focus on expanding provider coverage in underserved areas while maintaining active, high-quality professional networks.
I am comfortable working independently and remotely, managing objectives, planning activities, and following up on requests through email and telephone channels.
I bring strong digital communication, conflict-resolution, data-analysis, and process-optimization skills. I am proficient with Excel, office tools, and data-entry systems, and I learn new technology quickly.
I assessed employee professional-growth needs to help improve productivity and performance.
I supported the organization and control of management activities under continuous-improvement standards during a five-month internship.
I maintained and updated physical and digital records, ensuring that client and administrative files were properly controlled.
I provided in-person customer service and routed information to the appropriate areas to support timely responses.
I oriented and assisted affiliated medical professionals, managed their administrative requests, and helped keep them active within the service network.
I handled complaints, registered new healthcare professionals in the system, conducted market studies, and managed requests through email and phone calls.
I supported operational emergencies, sent mass communications, and negotiated service fee schedules with network professionals.
I recruited healthcare professionals through outreach to medical offices, clinics, and healthcare centers, explaining the benefits of joining the company network.
I identified underserved areas using directories, internet research, and other sources, and developed provider coverage nationally according to management targets.
I performed market and consultation-cost studies to negotiate service fees, ensured affiliation documentation was complete, and worked to retain professionals considering leaving the network.
I also participated in organizing medical events and congresses to strengthen provider acquisition.
I recruit healthcare professionals through visits to medical offices, clinics, and healthcare centers to establish durable professional relationships and network coverage.
I advise and respond to the requirements of medical professionals, supporting their continued participation in the network and protecting the company’s service image.
I contribute to negotiations, provider retention, and the ongoing development of healthcare service networks.
Bachelor's Degree, Administration
Graduated with a degree in Administration in 2022.
High School Diploma, Science
Graduated as a high school student in science in 2017.
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