I am a business operations and project management professional with more than five years of experience in fast-paced SaaS environments. I focus on optimizing processes, managing cross-functional initiatives, and improving operational execution.
I have owned complex operational workflows for strategic partners and large client portfolios. My work includes developing scalable processes, standard operating procedures, documentation frameworks, and practical solutions for complex operational configurations.
I am experienced in implementation project coordination, including enterprise client onboarding, timeline management, risk identification, issue escalation, and stakeholder alignment. I work closely with technical, sales, product, support, account management, and partner teams to ensure successful delivery.
I have also led and coached member services teams, supported workforce planning and scheduling, monitored performance metrics, and improved service quality. I value clear communication, mentorship, accountability, and continuous improvement.
I am passionate about operational excellence, workflow optimization, process documentation, and solving complex business challenges. I bring a structured, collaborative approach to managing priorities and driving initiatives forward.
