I am a skilled, dedicated, and detail-oriented dental receptionist, appointment setter, and biller with more than three years of combined experience.
I specialize in dental billing, insurance verification, appointment scheduling, patient relations, and handling billing inquiries. I have experience using Open Dental to help ensure dental providers are properly compensated.
I am committed to providing exceptional customer service and building strong connections with patients, customers, and team members. I handle phone inquiries professionally and work to resolve concerns efficiently.
My experience also includes health insurance customer support, including explaining member benefits, prescription coverage, and claims. I use strong communication and problem-solving skills to maintain customer satisfaction.
In addition to healthcare support, I have handled seasonal customer sales and order fulfillment work, coordinating with vendors and delivery services to resolve order issues and ensure accurate, timely service.
Managed dental orthodontic billing using Open Dental software to help ensure dental providers were properly compensated. Verified insurance benefits and eligibility for dental procedures and services.
Handled patient phone inquiries regarding billing, dental records, and appointments. Scheduled appointments and supported patient service needs.
Handled billing and billing-related inquiries for Blue Cross Blue Shield health insurance members. Provided information about insurance benefits, prescription coverage, and claims.
Used communication and problem-solving skills to address member concerns and maintain customer satisfaction.
Managed and processed flower orders requiring manual fulfillment, ensuring accurate and timely order handling. Coordinated with local florists, delivery services, and third-party vendors to secure order acceptance and successful delivery.
Conducted inbound and outbound calls to verify order details, negotiate fulfillment options, resolve delivery issues, and provide order-status updates. Offered alternative solutions to maintain customer satisfaction and service quality.
Bachelor of Science, Business Administration
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