I am a results-driven Human Resources and Administrative professional with over eight years of progressive experience spanning HR operations, administration, procurement, customer service, and business operations. I combine strategic thinking with hands-on execution to improve organisational efficiency, compliance, and service quality.
I have led organisational restructuring initiatives, reviewed and improved HR policies and processes, designed performance assessment tools, and advised leadership on people management and operational best practices. My experience includes workforce coordination, employee performance evaluation, onboarding, training, attendance management, and records administration.
I am experienced in end-to-end administrative operations, procurement coordination, inventory management, supplier liaison, claims documentation, executive support, calendar management, meeting coordination, and event logistics. I am highly organised and committed to maintaining accurate, audit-ready records.
I have a strong background in stakeholder engagement, client relationship management, complaint resolution, negotiation, and customer retention. I have worked collaboratively with leadership teams, suppliers, foreign partners, auditors, engineering, production, sales, and marketing teams to achieve operational goals.
I use Microsoft Office tools, especially Excel, Word, and PowerPoint, to streamline reporting, automate processes, track performance, and support data-driven decisions. I am currently expanding my HR capability through Chartered Institute of Personnel Management of Nigeria training and remain committed to continuous professional development.
Working as a freelance Human Resource Manager, providing HR support and people-management services for the organisation.
Supporting the development and implementation of HR practices, workforce processes, employee documentation, and administrative systems as required.
Spearheaded an organisational restructuring initiative by designing and documenting functional frameworks, clarifying departmental roles, responsibilities, and reporting lines across group entities. Reviewed HR systems and policies to improve alignment with labour law requirements and regulatory compliance.
Provided administrative and operational optimisation support to management and marketing teams. Developed structured work systems and performance assessment tools, and advised senior leadership on organisational design, people management, resource allocation, and operational best practices.
Managed daily administrative operations, supply inventory, procurement of office materials, provider-claim processing, and documentation to support efficient office operations and audit readiness. Maintained staff attendance records and prepared reports that supported HR workforce planning and payroll accuracy.
Coordinated meetings, invitations, calendars, and internal communications. Supported business development by promoting SpringTide HMO to prospective clients, while delivering ad hoc projects and assignments within deadlines.
Supervised daily workflows for permanent and ad hoc staff, ensuring consistent service standards and operational efficiency across shifts. Maintained communication between floor employees and management and escalated operational concerns for timely resolution.
Designed and delivered onboarding and ongoing staff training, conducted performance evaluations, and identified development opportunities. Also supported procurement through supply requisitions and stock-management activities.
Developed operational strategies for prioritising high-volume orders, improving process throughput and contributing to a 100% process improvement. Designed an Excel model that automated order and invoice processing, flagged inconsistent figures, and improved accuracy during peak periods.
Managed cross-functional coordination among engineering, production, sales, and business development teams, tracking timelines and mitigating risks. Led commercial negotiations, managed client complaints and feedback systems, maintained stakeholder relationships, and handled month-end expense accruals and financial controls.
Managed communication and information flow between the CEO's office and internal staff, while representing the executive office professionally with external partners. Supported the HR Manager with staff KPI assessments and maintained accurate administrative documentation.
Coordinated executive calendars, travel arrangements, meetings, agendas, follow-up actions, and event logistics. Ensured leadership activities were well organised and supported day-to-day operational continuity.
Delivered professional, solution-focused customer service and resolved customer queries and transactions accurately and promptly. Exceeded client conversion targets by 100%, growing results from a target of 20 clients to more than 40 and contributing to improved organisational performance.
Developed a strategic business plan that identified market opportunities and improved internal process efficiency. Led team-goal planning, resolved complex customer issues through effective escalation, and managed administrative filing, records, and correspondence.
Postgraduate Diploma, Journalism
Postgraduate Diploma in Journalism.
HND, Library Science
Higher National Diploma in Library Science.
OND, Library Science
Ordinary National Diploma in Library Science.
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.