I am a healthcare-focused customer service and administrative support professional with hands-on experience in insurance benefits, claims, eligibility verification, provider coordination, patient and member inquiries, documentation, and case follow-up.
I have supported members, healthcare providers, facilities, and internal departments through inbound and outbound calls, emails, and case-management processes. I focus on providing clear, accurate, compassionate, and professional assistance.
In my case officer work, I review and organize case-related documents, monitor pending cases, maintain accurate records, and follow up with relevant offices to help ensure timely updates and resolution.
I am comfortable managing multiple cases and inquiries at once while maintaining confidentiality, attention to detail, organization, and accuracy. I can coordinate effectively with multiple stakeholders and communicate information clearly.
I am seeking a Virtual Healthcare Assistant role where I can contribute my healthcare support knowledge, administrative capabilities, customer service experience, and problem-solving skills to a healthcare team.
I review and organize case-related documents, ensuring that information is complete, accurate, and communicated to the appropriate stakeholders.
I monitor and track pending cases, maintain accurate records, and follow up with relevant offices to support timely case updates and resolution. I manage multiple cases and inquiries while maintaining professionalism, confidentiality, accuracy, and attention to detail.
I coordinated with healthcare providers and internal departments to process requests, verify coverage, and help ensure resolutions for members and clients.
I handled inbound and outbound calls involving members, providers, and healthcare facilities. I also managed cases, files, and client documents while providing organized and professional support.
Bachelor of Science in Criminology, Criminology
Primary & Secondary Education
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