I am a detail-oriented Virtual Assistant and Executive Assistant with nearly five years of experience in administrative support, customer service, and quality assurance.
I manage calendars, appointments, documentation, data entry, records, reports, and client follow-ups to help teams maintain smooth daily operations and meet deadlines.
I have strong experience communicating with clients and customers through phone, email, and chat. I am comfortable resolving inquiries, handling billing and account concerns, and providing professional, accurate support.
My quality assurance background has strengthened my attention to detail, reporting, process improvement, and compliance monitoring skills. I regularly review performance, identify service issues, and provide actionable feedback.
I am proficient in Google Workspace, Microsoft Office, Canva, Calendly, FreshBooks, and CRM tools. I am organized, reliable, confidential, and committed to delivering timely, accurate work.
Managed executive calendars, appointments, and schedules to support efficient daily operations. Coordinated client onboarding, maintained administrative records, and prepared business documentation.
Prepared reports and supporting materials for internal operations. Followed up on tasks, deadlines, and client requirements while providing online research and day-to-day administrative coordination.
Monitored and evaluated 50 to 80 customer interactions weekly to ensure service quality, compliance, and adherence to company standards and client policies. Maintained accurate quality records and prepared quality reports and performance analyses.
Identified service issues, recommended process improvements, and provided performance feedback to support team improvement. Received recognition as Best Quality Assurance Analyst.
Handled 60 to 100 customer interactions daily through phone, email, and chat. Assisted customers with billing inquiries, account concerns, service modifications, and general support requests.
Resolved concerns by providing accurate information and appropriate solutions while maintaining professional communication across multiple inquiries. Consistently met performance targets and was recognized as Top 1 Customer Expert.
Bachelor of Science, Tourism Management
Bachelor of Science in Tourism Management.
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